Product Support Sales Representative
Product Support Sales Representative
Posted on :
14-07-2025
Employer Active
1 Vacancy
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Job Description
Our client in the heavy machinery industry is looking for a Product Support Sales Representative (PSSR) to join their team.
Salary & Benefits
Negotiable
Responsibilities:
- The Product Support Sales Representative (PSSR) serves as a sales person for mid-sized to large customer accounts within an assigned coverage addition to selling a/s solutions to the customer with Caterpillar solutions they are responsible for coordinating with colleagues in Parts Service and Equipment Management divisions to effectively meet the customers needs.
- Responsible for marketing After Sales products and services assisting the Technical Representative to maintain machine health for ultimate production at the lowest cost per hour and to assist customers to practice highest possible technical integrity.
- Accountable for driving own work and visiting customers to generate turnover by proactively selling
- Maintaining an accurate account database
- Achieving applicable Key Performance Indicators
- Lead and opportunity identification qualification development and closure
- Promoting dealership services
- Prospecting for new customers and managing existing customer base
- Identifying leads and opportunities for conversion
- Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management
- Driving quote conversion by following up on quotes for assigned customers with the parts counter and service
- Proactively identifying specific opportunities by customer and working with Product Managers to develop programmes to support
- Using existing Product programmes to proactively offer added value and solutions to customers
- Visit customers face-to-face and build relationships with decision-makers listening to and understanding their needs and business goals
- Advise customers on immediate equipment repair needs service letters PIPs PSPs SOS and Product Link.
- Help customers with warranty issues and develop proactive before-failure repair strategies
- Coordinate with Parts Service and Equipment Management divisions to support customers needs
- Consult with customers about equipment life cycles maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Use a CRM system to log all customer site visits inspections competitor visits and opportunities and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using Cat Inspect.
- Schedule maintenance ensuring service technicians and field service know what machines need to be seen specifically
- Understand the full-range of the dealerships product offerings and how they are intended to meet business and customer needs
- Develop call plans to effectively manage assigned territory calling on diverse customers and covering at least 90 percent of the opportunity
- Set target sales goals for each customer reviewing data and reports on the population of equipment the customer owns the lost sales opportunity and sales history
- Target offerings appropriately to solve customers needs
- Meet performance goals such as Target Growth Accounts PAR call rates Conquest Accounts POPS targets and sales targets as well as customer satisfaction
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies
Key skills:
- Customer Business Understanding
- Relationship Development
- Product and Solution Focus
- Consultative Selling
- Negotiation
- Tenacious
- Customer Care
- Financial Skills
- Financial Acumen
- Analysis and reasoning
- Drive Energy and Initiative (Results-Focus)
- High competence in Microsoft Office
- SAP and CRM exposure
Qualifications:
- 1 - 3 years Sales Experience
- 3 years minimum as a Diesel Plant Fitter
Employment Type
Full-time
Key Skills
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