Technical Service Manager (Cpt)
Technical Service Manager (Cpt)
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Salary Not Disclosed
1 Vacancy
Job Description
Introduction
Duties & Responsibilities
Duties and responsibilities:
Oversee and coordinate technical service operations across projects
Liaise with clients to diagnose issues recommend solutions and ensure service excellence
Sale and service of equipment
Monitor compliance with industry standards health and safety regulations and environmental guidelines
Collaborate with sales and project teams to support pre-and-post sales technical requirements
Keep abreast of technical product developments & market requirements
Maintain regular contact with key Technical personnel within our Principals organisations in order to stay abreast of technical developments and to build meaningful recourses & relationships
Maintain regular contact with key technical personnel within our customers organisations in order to meet their immediate and future needs and to establish meaningful relationships
Provide a professional consultancy service to customers by formulating and recommending appropriate solutions to technical problems
Manage the work done by sub-contractors and subordinates and instigate corrective action when required
Negotiate acceptable pricing from sub contractors for a particular job
Prepare quotes and invoices
Manage spare parts ordering
Ensure that an acceptable profit margin per job is maintained
Ensure completion of work within agreed cost parameters
Manage timesheets SHEQ compliance and training of technicians.
Conduct root cause investigation into equipment failure and make recommendations regarding suitable repair techniques
Generate reports as required regarding assessment findings and repairs conducted
Identify appropriate contractors in case of specialist type of repairs that can carry out work to classification society & OEM standards and make recommendations
Manage the repair work progress in order to ensure that standards and time frames are adhered to
Monitor performance of workforce and take corrective action where required
Conduct fault finding exercise to equipment as required
Conduct re-instatement & testing of machinery & equipment in accordance with OEM instructions after completion of repairs
Supervise and follow up on supplied items installed by 3rd parties in respect of correct installation & function
Perform commissioning of above equipment
Compiles offers to perform work & supply of required spare parts
Maintain regular contact with key sales personnel within Principal & supplier organisations
Keeping customers informed regarding progress of manufacture and delivery regarding their indents
Allocating responsibilities and duties in relation to the strengths of individual subordinates and providing guidance regarding the execution of said duties
Maintain good IR (industrial relations) and ensure compliance with OHSA (occupational health and safety administration) requirements at all times
Maintain safety standards and ensure customer safety requirements are complied with
Arrange attendance at safety induction for contractors with the customer prior to commencement of work
Setting realistic labour charge out rates and pricing structures for the section in consultation with management
Desired Experience & Qualification
Education experience and competencies required:
Engineering Degree or Diploma in Mechanical Engineering Mechatronics or Marine Engineering including Mechanical or Electrical Red Seal
Marine Engineering service experience mechanical and/or electrical
Additional qualification in Project management will be an added advantage
- 4 to 5 years proven experience in a Senior Management Position
- Strong knowledge of auxiliary marine systems including deck and engine room equipment.
- Fully computer literate
- Excellent leadership communication and organizational skills.
- Ability to travel locally and internationally as required as well as attend to jobs on board vessels.
The following experience is preferable:
- Experience in tender evaluation compilation submission and negotiation on multi-disciplinary and re-engineering projects
- Experience in leading multidisciplinary engineering environment
- Have a working knowledge of applicable legislature including the OHS Act and related legislation
Applicants to send their CVs to the HR Department . State the name of the position as a reference on your application.
Application date closes Friday 15 August 2025
Due consideration will be given to the companys equity targets. Please note that the position has been opened to internal and external candidates.
Required Experience:
Manager
Employment Type
Full-Time
