To assist the Executive Housekeeper in planning organizing and overseeing the daily operations of the Housekeeping Department. Ensure that all tasks are executed in accordance with Fairmont standards maintaining cleanliness order and service quality throughout guest rooms and public areas.
Responsibilities:
Operation
- Support the Executive Housekeeper in planning work schedules allocating duties and monitoring performance across the Housekeeping team.
- Supervise the daily cleaning and upkeep of guest rooms public areas corridors pantries and back-of-house areas to ensure standards are met and maintained.
- Conduct regular inspections to ensure rooms and public areas are clean well-maintained and ready for guest use.
- Oversee inventory of housekeeping supplies and linen; ensure proper usage control and timely requisition of materials and amenities.
- Assist in training coaching and evaluating housekeeping staff to uphold service excellence and safety standards.
- Coordinate effectively with other departments such as Front Office Engineering and Laundry to ensure smooth operations.
- Address and resolve guest concerns or housekeeping-related issues promptly and professionally.
- Act as the in-charge person in the absence of the Executive Housekeeper.
Team Management
- Act as a key liaison between the Executive Housekeeper and line team
- Assist in preparing weekly staff schedules and manage daily task assignments
- Support training initiatives and conduct on-the-job coaching to enhance skills and service delivery
- Supervise uniforms and grooming standards of housekeeping team members
- Support recruitment processes and contribute to performance evaluations and staff development
Others
- Help track inventory levels and ensure timely ordering of supplies and amenities
- Assist in compiling operational reports and audits (room checks lost & found productivity reports etc.)
Qualifications :
Knowledge and Experience
- Minimum 2 years of Housekeeping experience as the same level
- Excellent reading writing and oral proficiency in English language
- Good working knowledge of MS Excel Word & PowerPoint
- Familiarity with Opera Future Log and MC system is an advance
Competencies
- Strong leadership interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task work well in stressful & high-pressure situations
- Well-presented and professionally groomed at all times
Additional Information :
VIETNAMESE ONLY
Remote Work :
No
Employment Type :
Full-time