Executive Assistant Manager
Executive Assistant Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose
- This position is fully responsible for managing the overall F&B operations of the hotel achieving customer (guests employees corporate and stakeholders) satisfaction and quality service while meeting/exceeding financial goals
- The Executive Assistant Manager will plan organize direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel
Primary Responsibilities
Business Performance
- Support the annual budgeting process and financial forecast for the F&B operations departments
- Ensure that all F&B operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
- Analyze monthly P&L and month-end reports identify deviation from business plan goals
- Gather and report financial information to the General Manager
Operation
- Develop recommend implement and manage the F&B operational departments annual and long term goals
- Conduct daily briefing with management on current key activities
- Ensures optimal compliance with corporate focus audit local health and safety and other statutory regulations
- Evaluates changes in guest needs guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Anticipate and address guest issues establish proactive processes to promote guest satisfaction
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
- Represent the Brand in projecting a credible image to the market residents and colleagues alike
- Be present to personally welcome key residents and patrons and entertain key accounts representatives
- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
- Be visible around the hotel and show an active interest in our colleagues welfare
- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owners representative
- Follow appropriate protocol in communicating with the appointed Owners representative and keep the General Manager informed of such communications
Team Management
- Manage performance issues that arise within the F&B operational departments. Train develop coach and counsel conduct performance evaluations and resolve problems of departmental team members and managers
- Assist General Manager with interviews selection and recruitment of F&B operations departments management team
- Identify and develop team members with potential
- Conduct performance review and manages performance issues that arise within the F&B operations departments management team
- Constantly monitor team members performance attitude and degree of professionalism
Qualifications :
- Luxury attitude with humble excellence distinguish presence and emotional intelligence.
- Strategic thinking planning and organisation
- Highly visible outgoing and eager to develop a network
- Food & Beverage expertise showing creativity & follow F&B trends
- Strong business sense from top line to profitability
- Experience in 5-star hospitality preferably with Asian experience
- Effective communication with guests teams and owners
- Leadership skills and able to empower and inspire the team
Additional Information :
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through Accors learning programs
- Opportunity to grow within your property and across Accors Luxury hotels
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
