Audit Agent: National Contact Centre - Cape Town (Fixed Term)
Audit Agent: National Contact Centre - Cape Town (Fixed Term)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The successful candidates will be responsible for:
- Ensuring that the Partys campaign objectives and expected quality standards are met by conducting reviews and confirmation of political activity records
- Conducting high quality interviews and interactions with voters
- Quality capturing of data collected in the contact centre and in the field
- Accurate tracing of voter information
Please submit your application by 16 June 2025 to be considered for this role noting that any application that does not include the required or correct documentation will not be considered.
Minimum requirements:
- National Senior Certificate or equivalent
- Proficiency in English and at least one other official language
- Experience in a call centre or customer services environment
- Experience in database capturing (advantageous)
- Experience in quality assurance (advantageous)
- Computer literacy particularly MS Office Suite
Skills:
- Telephone etiquette
- Time management and organisation
- Administration and attention to detail
Abilities:
- Use initiative and work well in high-pressure situations
- Be outcomes-orientated not simply task-orientated
- Work independently
- Apply sound judgement
Knowledge and Commitment:
- Commitment to the Democratic Alliance principles policies and program of action
- Willingness to go the extra mile which may include working long and irregular hours weekends and public holidays where necessary
Required Experience:
Junior IC
Employment Type
Contract
