Call Centre Clinician

Job Description

Call Centre Clinician

About the Role

As aClient Assist Contact Clinician youll provide phone-based mental health support to clients across regional Australia. Working in a24/7 rostered environment youll operate within ahybrid model(from home and office) delivering clinical services over the phone.

Your responsibilities will include:

• Intake assessment and triage of clients
• Immediate mental health support
• Referrals to state-based specialist and crisis case management services

Youll receive ongoing professional development and funded clinical supervision to support your growth.

Mandatory Requirements

To be eligible you must have:

• A current or eligibleWorking with Vulnerable People registration
• A current or eligibleWorking with Children check
• One of the following qualifications: Registered Psychologist / Occupational Therapist / Registered Nurse (with full AHPRA registration)
• Social Worker (with AASW membership)
• Masters-level Counselling qualification with PACFA (Registered Clinical Counsellor) or ACA (Level 3 or 4) registration
• Ability to obtain and maintain aBaseline Vetting (AGSVA) security clearance

Key Responsibilities

• Deliver trauma-informed client-centred intake and brief interventions
• Conduct risk assessments and document clinical intake appropriately
• Respond calmly and effectively to critical incidents
• Communicate clearly both verbally and in writing
• Confidently use IT systems and software

Ideal Candidate Profile

You will:

• Work flexible shifts across 24/7 roster
• Provide high-quality clinical services including:
  • Risk assessment and intervention
  • Intake and referral
  • Single-session counselling
• Maintain accurate and confidential client records using the Client Management System
• Participate in CPD activities and clinical supervision
• Follow ethical guidelines and relevant legislation
• Collaborate with colleagues and external providers to coordinate care
• Promote safe and cooperative working practices aligned with APS Values

Whats on Offer

• Hourly Rate:$55$65 (including super)
• Contract:12 months
• Location:Melbourne

How to Apply:

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Call George Wright onor email for any further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights security clearance verification and any other client requested checks.