Head of Operations (FinTech)
Head of Operations (FinTech)
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Salary Not Disclosed
1 Vacancy
Job Description
Introduction
**Please Note:This is a flexible office remote working depending on the importance of critical in-person meetings you can choose whether you want to work remotely or from the office
Our client is a mobile payments app providing South Africans with the most convenient way to pay is looking for Head of Operations (FinTech) to be accountable for the running of the business including the fast go-to-market delivery of impactful digital and client-centric solutions that enhance our value proposition for their clients while generating financial returns for our shareholders.
With the backing of a banking giant our client offers an easy affordable and convenient way for merchants to accept payments as well as a safe secure and seamless payment option for users.
Duties & Responsibilities
Strategy formulation and implementation:
- Accountable for developing and implementing strategy as agreed with the board
- Accountable for the management of the business and corporate decision-making
- Collaborating with other executive heads and functions both internally and externally to implement the companys strategic and operational plans
- Reviewing and reporting on the companys strategy to the board ensuring adherence to executive governance and that the team understands and executes the strategic objectives
- Cascading the company strategy and OKRs to the business translating them into actionable goals for performance and growth. This includes implementing best practices and ensuring healthy collaboration with other internal stakeholders
General management of the business:
- Drive the financial growth of the business and the shareholder
- Accountable for the financial health of the business presenting monthly quarterly and annual reports (as required) in line with the yearly budget for board approval
- Ensuring that each business area operates efficiently in terms of its strategic and operational plans and objectives
- Overseeing the administration prudent budgeting monitoring reporting communication and liaison on all company affairs at a level acceptable to the board
- Implementing maintaining and managing effective financial and non-financial controls throughout the company
- Prudently managing resources within budget guidelines according to company policy and within ethical corporate governance guidelines
- Developing aligning and mobilising the Senior ManCo Team on an ongoing basis
- Collaborating with the Senior ManCo Team to understand their requirements and ensuring that the strategy is translated into agile delivery
- Ensuring that all Heads of Functions managers and employees uphold the business high standards of excellence
- Managing and driving monthly feedback and OKR planning meetings as well as quarterly planning meetings with the broader ManCo team and the bank
- Ensuring efficient coordination between all business units and the bank
- Monitoring market trends and competitor activities to stay ahead of the competition
- Developing and scaling the company in accordance with business needs and budget
Solution Management:
- Designing and developing cutting-edge solutions that are prioritised and agreed upon with the board
- Implementing running and improving solutions
- Maximising solution revenue and ROI in line while optimising costs within agreed budgets
Group Partnership & Stakeholder Management:
- Building and maintaining relationships with key stakeholders at the partner institution that are central to the companys execution and success
- Negotiating and managing bank and third-party partnerships service level agreements (SLAs) and contracts with other industry partners
- Creating and optimising collaborative work processes between the organisations ensuring that business initiatives align with and enhance the banks broader goals and elevating overall customer experiences
Leadership & People Management:
- Building and leading an effective and cohesive Senior ManCo team extending to function managers
- Proactively hiring motivating managing retaining and developing teams to achieve the required skill set and calibre of people required to deliver on the business strategy
- Ensuring a consistent approach to performance management adherence to company values and policies and fostering a highly motivated culture of operational excellence
- Steering the objectives and outputs for the respective functions aligned with the companys overall strategy and organisational goals
- Proactively responding to escalations issues concerns and addressing non-compliance and poor performance as required
- Assisting direct reports in scaling and adapting team structures in line with the companys strategy
- Coaching and growing the competencies and capabilities of direct reports engaging in succession planning team design and plans to achieve productivity and engagement
- Creating a sustainable healthy and high-performing team environment and culture
Reporting & Metrics Management:
- Driving performance by analysing and interpreting data and metrics
- Reporting on performance and putting forward improvements
Innovation & Continuous Improvement:
- Identifying areas for continuous improvement and staying on top of new trends and developments in the fintech commercial and operational space
Compliance & Governance:
- Ensuring that all company operations practices adhere to regulatory security & privacy requirements
- Ensuring compliance with POPI security and PCI regulations
If you would like to email your CV directly please send it to
Information displayed above not limited to advertisement.
Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However please keep a lookout on our website for available positions which you may be suited for.
Desired Experience & Qualification
In order to be considered the following is required:
- MBA Post-Graduate or Bachelors degree in a relevant field
- A successful track record as a CEO COO or Head of Operations
- Previous experience leading a company or considerable experience leading and developing effective engaged and high-performing cross-functional teams
- Well-rounded experience in both corporate and tech startup environments (preferably in the fintech financial services and banking and/or payments industries) payments refer to eCommerce / wallets / card present / card not present F2F
- Experience serving on a board in an executive leadership role
- A sound understanding of Regulatory Compliance Risk Management Policy Strategy Data and Information Governance
Package & Remuneration
Salary details: Competitive salary
Benefits offered:
- 30 days of annual leave
- A medical aid subsidy of up to R2 000 per month
- An Apple MacBook Pro and the necessary gear
- Discretionary performance bonus
- Paid undercover parking (when working from the office) or city parking reimbursement when the office parking is full
- The opportunity to be part of a great team and culture
- Lots of opportunities to learn
- 3 days of mental health leave per year
Required Experience:
Director
Employment Type
Full-Time
