Senior Digital Experience Manager - B2B Marketing & Customer Journey Leader

Who is Blueprint

We are a technology solutions firm headquartered in Bellevue Washington with a strong presence across the United States. Unified by a shared passion for solving complicated problems our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution powered by the knowledge skills and the expertise of our teams who all have unique perspectives and years of experience across multiple industries. Were bold smart agile and fun.

What does Blueprint do

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.

Why Blueprint

At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.

This is a Hybrid Role in Redmond WA

In This Role

In This Role:

As a Senior Digital Experience Manager you will lead the creation and execution of end-to-end customer journey strategies for commercial products focusing on driving engagement conversion and retention. You will combine strategic marketing vision with hands-on execution ensuring a seamless personalized customer experience across multiple digital channels. You will collaborate with cross-functional teamsincluding marketing engineering analytics and productto align strategies forecast outcomes and deliver measurable business impact. This role requires strong leadership customer-centric thinking and expertise in B2B digital marketing.

Responsibilities:

• Develop and refine customer-first strategies that span the full customer journeyfrom awareness to loyalty.

• Lead a cross-functional marketing pod integrating strategy execution and experimentation.

• Set and manage annual marketing goals forecasts and performance metrics.

• Partner with analytics teams to track KPIs measure effectiveness and optimize results.

• Collaborate with digital channel owners (email paid media in-product) to align campaigns with customer journey goals.

• Create executive-ready presentations and monthly business review materials for leadership.

• Pilot and implement innovative approaches to enhance customer experience using AI and data-driven insights.

• Serve as a subject matter expert on customer and business insights for assigned products.

• Ensure all strategies are aligned with brand and business objectives.

• Drive consistent communication and alignment across internal stakeholders.

Required Qualifications:

• Bachelors degree in Business Marketing Communications Economics Public Relations or related field OR equivalent experience.

• 8 years of B2B digital marketing experience with proven campaign execution success.

• Demonstrated expertise in customer journey mapping and customer experience design.

• Experience building multi-channel campaign strategies (email paid media in-product etc.).

• Strong executive communication skills with ability to influence without direct authority.

• Experience leading virtual or cross-functional teams.

• Ability to manage both strategic vision and execution details with precision.

• Track record of delivering measurable results against performance targets.

Preferred Qualifications:

• Masters degree in a relevant field.

• 10 years of integrated marketing experience.

• Experience leveraging AI-driven personalization in marketing.

• Deep understanding of B2B marketing automation platforms.

• Strong background in data analysis and performance optimization.

• Experience working in global or enterprise-level environments.

Salary Range

Pay ranges vary based on multiple factors including without limitation skill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $120000 to $130000 USD annually. The salary/wage and job title for this opening will be based on the selected candidates qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process please reach out to:

Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:

• Medical dental and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Redmond WA