Infra QA Test Lead / Manager

Role : Infra QA Test Lead / Manager.

Location : Chicago IL Day one onsite

Job Overview:

Infra QA Test Lead has accountability to cater to the quality related to infrastructure- projects and changes such as patching upgrades integrations and emergency fix.

• Responsible for Infrastructure Test coordination related to End user computing Infra Changes and Projects. (Windows VPN VDI VMware Exchange/Outlook O365 and SharePoint)
• Lead is responsible for building and maintaining productive working relationships like planning execution monitoring testing and project closure to embed quality delivery for infrastructure management & Operations projects
• Primary expectation is to analyze schedules Infrastructure related issues incident analysis.
• Accountable to deliver estimate efforts track and address failed changes incidents and identify do better opportunities.
• Accountable to drive quality efficiencies and effectiveness using automated solutions for End user computing changes testing life cycle and change process optimization

Roles & Responsibilities

• Provide technical expertise within the infrastructure field to deliver quality projects in-house and on-shore for below areas:

• Basics of Networking WAN/VWAN and TCP/IP.
• Experience with VPN /Azure VPN and MFA.
• Hands on Experience Windows or Linux or MAC OS.
• Experience on Windows/Linux/Mac OS patching/updates analyzing the impact and planning the deployment.
• Good understanding of Cloud technology/infrastructure.
• Experience with Kubernetes / Docker.
• Analytical and effective problem-solving skills.

• Responsible for test approach and execution for change requests.
• Be accountable for the test coordination and mentor Digital/End user computing team.
• Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline.
• Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.
• Teamwork abilities to be able to work with various multidisciplinary teams on successful completion of team goals.
• Experience in infrastructure testing & co-ordination work
• Talent should be able to understand Infra changes and should be able to co-ordinate with testing teams and app support teams.
• Excellent analytical and troubleshooting skills.
• Coordinating with the application team and change team to Fix the issues during infrastructure changes and provide support throughout the resolution

Required Knowledge

• Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning test scenario build test execution defect/issue management and test health metrics and status reporting)
• Understanding of Patching Upgrades and Deployment into Environments (Dev/Test/UAT/Prod).
• Concepts and Tools of Infrastructure Servers Virtualization (Citrix VDI) VPN Azure Cloud MFA Windows upgrade and Patching O365 and Network LAN/WAN.
• ITIL Service Management Concepts and Tools HP BMC Remedy ServiceNow (Incident Problem Change Release CMDB etc.)
• Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure and Jira
• Knowledge on Excel PowerPoint SharePoint Service Now Jira

Personal Qualifications & Skills

• Bachelors degree in information technology or related field and equivalent experience.
• Related Certifications in areas of Computer Infrastructure Testing
• Provide mentorship build and maintain relationships with Stakeholders.
• Ability to organize and prioritize work and tasks under pressure.
• Strong troubleshooting mindset and inquisitive mind sets
• Ability to handle conflict effectively.
• Able to communicate with all levels of management and peers within the organization written and verbal.
• Flexible with the ability to and work under pressure
• Proactive strong-minded quick thinker and assertive.