Mass Account Management Executive (m,f,x)

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt were committed to making local life better for our customers and for our Germany our Mass Account Management (MAM) team supports thousands of restaurant partners across the country. Were now looking for a Mass Account Management Associate to join us and help improve the operational success of these partners at scale.

What youll be doing

As a Mass Account Management Associate you will play a key role in improving the operational success of our restaurant partners at scale. Youll be part of a team responsible for ensuring thousands of merchants remain active available and engaged with Wolts commercial tools. Using data structure and scalable communication you will help partners improve their performance adopt new features like Promotions and Ads and contribute to Wolts growth all while maintaining clean and reliable portfolio data.

Day-to-day in this role youll:

• Manage the operational health and performance of a large group of restaurant partners
• Monitor and improve KPIs such as availability active rate rejection rate and churn
• Design and lead initiatives that drive adoption of Promotions Deals and Ads
• Ensure strong data hygiene and accurate reporting
• Support campaign rollouts and help scale best practices across the portfolio
• Collaborate cross-functionally with other teams

Our humble expectations

• 12 years experience in operations commercial or support roles
• Excellent German and English communication skills
• Proficiency in Excel/Google Sheets and CRM platforms
• Strong sense of ownership structure and attention to detail
• Analytical mindset and drive to improve processes

What we offer

• A role with direct impact on merchant performance and customer experience
• Independent work in a dynamic international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Cool office in the heart of Munich
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland Ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team interviews with the hiring manager and a final practical case round.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.