Operations Manager - LV Regional Laundry - Full-time (Horseshoe LV

This is a manager-level position responsible for running the departments employee relations daily functions. The Operations Manager will counsel employees regarding work-related issues and act as a liaison between employees and management to resolve issues and facilitate resolutions. The Operations Manager will understand and ensure compliance of three Collective bargaining agreements while supporting and enforcing Company/department policies practices and protocols. Support and oversee the daily functions of the facilitys front office.

Job duties include but are not limited to the following:

• Able to handle sensitive and confidential matters with the utmost integrity.
• Position will oversee and support the laundry scheduler on meeting daily and weekly deadline assignments employee concerns and/or disputes regarding PTO vacation holidays holiday bids work shift bids and vacation checks while adhering to all three collective bargaining agreements.
• Oversee two front office administrative assistants ensuring accuracy of payroll and timely reporting. Adhere to deadlines on a daily weekly bi-weekly and monthly basis. Investigate and resolve escalated payroll issues/concerns in a timely manner. Provide reports process adjustments assist in payroll investigations as needed. Provide reports pay stubs attendance records clock in/outs adjustments sick pay to HR and union(s) as requested.
• Provide coaching and assistance to employees and management on work issues/challenges policies and procedures union contracts interpretations and employee relations matters.
• Manage employee relations issues conflict resolution and investigations in a fair equitable and consistent manner.
• Will support team complianceto company and department policies and procedures. Position may be required to issue discipline for violations to those procedures.
• Attends and participates in meetings not limited to: step one grievance union negotiations and department.
• Provide training such as harassment prevention leadership and employee relations/complaint to reduce future complaints and liability.
• Process promotions job changes status salary changes terminations as needed.
• Maintains working relationship with union representatives and adheres to labor contracts by monitoring day to day implementation of policies concerning wages hours and working conditions.
• Responsible for standard and electronic file maintenance processing designated terminations completion of separation of employment as requested.
• Issue discipline suspensions or separation of employment as needed.
• Ensure department is in compliance with all policies/procedures Company handbook and union contracts.
• Consistently demonstrate professionalism in communication skills establish and maintain relationships with team members at all levels for the purpose of providing a culture where employees feel comfortable reporting potential violations or misconduct.
• Partner with property HR for support on complex or sensitive work or employee relations issues to ensure a fair and consistent enforcement of policies and practices.
• Required to work independently and prioritize duties with minimal supervision to meet deadlines.
• Develop and manage employee recognition programs.
• Coordinate employee engagement food/activity to build morale and productivity.
• Perform other job-related duties as requested.

Minimum Candidate Requirements

• 3 years primary experience in Employee Relations
• Union environment a plus.
• Excellent verbal and written communication
• Excellent negotiation and conflict resolution skills
• Excellent organizational skills
• Excellent time management skills with proven ability to meet deadlines
• Ability to act with integrity professionalism and confidentiality
• Ability to type 40-50 WPM
• Strong computer skills including proficient in Microsoft Word Excel PowerPoint Outlook.
• Must be bilingual to ensure strong communication and understanding with all employees. (English and Spanish)

Work Environment

• Office environment
• Property back of house locations
• Production floor with varying temperatures
• Extensive periods of walking standing or sitting