Business Documentation Specialist

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking a Business Documentation Specialist to be responsible for the development and maintenance of clear accurate and user friendly documentation including standard operation procedures (SOP) and manuals for all critical business processes.

The incumbent will support the design and execution of content management practices documents workflows as well as maintain and organize CAATs document repository. This role works collaboratively with various teams within CAAT for gathering information technical writing and documentation structuring content and ensuring that documentation meets the needs of its intended audience.

As the Newest Member of our Team Youll:

• Develop maintain and update standard operating procedures (SOPs) workflows and internal manuals to ensure clarity consistency and alignment with evolving business processes and systems.
• Support and maintain the design and implementation of business content management standards and practices to promote compliance and consistency.
• Translate complex pension policies products and regulations into clear accessible language for a wide audience.
• Collaborate with subject matter experts across departments to gather information and ensure accurate and clear process documents and workflows are created.
• Analyze business processes and translate complex information into clear step-by-step procedural documentation.
• Coordinate reviews approvals and peer feedback to ensure timely delivery of high-quality accurate and consistent documentation.
• Assist in the interpretation of system changes and ensure accurate and timely updated documentation.
• Engage stakeholders to validate the accuracy and relevance of content to ensure it is up to date.
• Evaluate the effectiveness of documentation and recommend improvements to enhance knowledge and user understanding.

To Succeed You Bring:

• Post secondary education specializing in Business Communications Finance or a related field
• Minimum of 3 years experience in technical writing/process documentation
• Strong experience using Microsoft Office tools such as Visio and Word
• Knowledge and experience with Component Content Management Systems such as Madcap Flare or Adobe Experience Manager Guides.
• Experience developing and maintaining structured documentation using DITA XML
• Strong technical writing skills and understanding of best practices such as plain language minimalism accessibility etc.
• Strong oral and written communication skills and the ability to translate complex concepts into accessible language for a wide audience.
• Exceptional team player with the ability to collaborate cross functionally.
• An understanding of pension administration is an asset.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.
• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.
• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.