Program Manager, Amazon Pay - Credit and Lending
Program Manager, Amazon Pay - Credit and Lending
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a detail-oriented Program Manager to join our Co-Branded Credit Cards team. role is with the Co-brand credit cards team in the Credit and Lending org at Amazon Pay. If you are a go getter with motivation to resolve customer facing issues ground up then this is the perfect role for you. You would work in a fast paced environment in a smart and agile team at Amazon Pay collaborate with external partners to drive key priorities for the CBCC this role you will be responsible for managing key operational aspects of our credit card partnership with ICICI Bank with a focus on promotions customer service excellence and business reviews.
Key job responsibilities
Lead the execution of off-Amazon promotional campaigns in collaboration with ICICI Bank ensuring seamless implementation and tracking of promotional activities
Own and manage the partner Weekly Business Review (WBR) mechanism:
oTrack and present key performance metrics
oDrive accountability for action items
oEnsure effective communication between stakeholders
Customer Service Excellence:
oManage high-priority customer escalations
oReview and optimize Customer Service Standard Operating Procedures (SOPs)
oConduct regular analysis of customer service data to identify trends and areas for improvement
oMonitor CS agent adherence to approved communication guidelines
oImplement process improvements based on customer feedback
Internal Operations:
oOwn and drive the internal pre-WBR process close looping on action items
oCoordinate with cross-functional teams to ensure alignment on deliverables
oShare progress updates on key metrics to Payments leaderships
About the team
The CBCC card is Indias largest co-branded credit card portfolio. This product is driven by a fast paced team of product marketing business managers who work closely with tech and external partners to solve key customer challenges and enhance experiences.
- 2 years of program or project management experience
- Bachelors degree or equivalent
- Experience with SQL
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Lead the execution of off-Amazon promotional campaigns in collaboration with ICICI Bank ensuring seamless implementation and tracking of promotional activities
Own and manage the partner Weekly Business Review (WBR) mechanism:
oTrack and present key performance metrics
oDrive accountability for action items
oEnsure effective communication between stakeholders
Customer Service Excellence:
oManage high-priority customer escalations
oReview and optimize Customer Service Standard Operating Procedures (SOPs)
oConduct regular analysis of customer service data to identify trends and areas for improvement
oMonitor CS agent adherence to approved communication guidelines
oImplement process improvements based on customer feedback
Internal Operations:
oOwn and drive the internal pre-WBR process close looping on action items
oCoordinate with cross-functional teams to ensure alignment on deliverables
oShare progress updates on key metrics to Payments leaderships
About the team
The CBCC card is Indias largest co-branded credit card portfolio. This product is driven by a fast paced team of product marketing business managers who work closely with tech and external partners to solve key customer challenges and enhance experiences.
- 2 years of program or project management experience
- Bachelors degree or equivalent
- Experience with SQL
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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