Senior Prompt & Conversational Designer
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1 Vacancy
Job Description
Senior Prompt & Conversational Designer
Israel
Hybrid
Full-time
We are looking for a Prompt and Conversational Designer who is passionate about crafting intelligent human-centric chatbot experiences powered by Large Language Models (LLMs). You will be responsible for designing implementing and optimizing end-to-end conversational flows that support customer service product guidance and operational efficiency.
As part of the Digital & AI team you will collaborate closely with product managers engineers analysts and CX teams to bring to life scalable multilingual and context-aware AI assistants.
What youll do:
- Design and implement LLM-powered chatbot flows using prompt engineering intent recognition and dynamic response generation.
- Develop reusable prompt templates and conversation patterns that align with Payoneers tone brand and localization needs.
- Collaborate with operational and product teams to identify high-impact use cases and translate them into conversational journeys.
- Continuously test evaluate and refine chatbot performance using analytics user feedback and QA insights.
- Apply principles of UX writing dialogue design and behavioral psychology to create intuitive and engaging interactions.
- Monitor and improve the accuracy of intent classification fallback handling and escalation logic.
- Stay current with advancements in LLMs conversational AI tooling and prompt optimization strategies.
- Design natural helpful and brand-aligned conversations optimizing prompts for LLM performance
- Prioritize user needs with empathy using data to inform and iterate on conversational flows
- Collaborate on technical integrations understanding APIs backend logic and NLP components
- Manage multiple projects and stakeholders with clarity accountability and strong organization skills
Who you are:
- 2 years of experience in Conversational AI UX writing or chatbot design.
- English proficiency - Mandatory
- Hands-on experience with LLMs (e.g. OpenAI Azure OpenAI Claude) and prompt engineering.
- Coding language experience (JavaScript)
- Familiarity with chatbot platforms.
- Experience designing for multilingual and multicultural audiences.
- Understanding of customer journey mapping and service design.
- Ability to collaborate with developers and data teams to implement and test flows.
- Experience in customer service or contact center environments is a plus.
- Any coding language experience (JavaScript)
Advantage:
- Knowledge of SQL or analytics tools.
- Experience with voice interfaces or IVR design.
- Spanish language fluency.
#LI-AG2
Required Experience:
Senior IC
Employment Type
Full Time
