Senior Prompt & Conversational Designer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Senior Prompt & Conversational Designer
Israel
Hybrid
Full-time
We are looking for a Prompt and Conversational Designer who is passionate about crafting intelligent human-centric chatbot experiences powered by Large Language Models (LLMs). You will be responsible for designing implementing and optimizing end-to-end conversational flows that support customer service product guidance and operational efficiency.
As part of the Digital & AI team you will collaborate closely with product managers engineers analysts and CX teams to bring to life scalable multilingual and context-aware AI assistants.
What youll do:
- Design and implement LLM-powered chatbot flows using prompt engineering intent recognition and dynamic response generation.
- Develop reusable prompt templates and conversation patterns that align with Payoneers tone brand and localization needs.
- Collaborate with operational and product teams to identify high-impact use cases and translate them into conversational journeys.
- Continuously test evaluate and refine chatbot performance using analytics user feedback and QA insights.
- Apply principles of UX writing dialogue design and behavioral psychology to create intuitive and engaging interactions.
- Monitor and improve the accuracy of intent classification fallback handling and escalation logic.
- Stay current with advancements in LLMs conversational AI tooling and prompt optimization strategies.
- Design natural helpful and brand-aligned conversations optimizing prompts for LLM performance
- Prioritize user needs with empathy using data to inform and iterate on conversational flows
- Collaborate on technical integrations understanding APIs backend logic and NLP components
- Manage multiple projects and stakeholders with clarity accountability and strong organization skills
Who you are:
- 2 years of experience in Conversational AI UX writing or chatbot design.
- English proficiency - Mandatory
- Hands-on experience with LLMs (e.g. OpenAI Azure OpenAI Claude) and prompt engineering.
- Coding language experience (JavaScript)
- Familiarity with chatbot platforms.
- Experience designing for multilingual and multicultural audiences.
- Understanding of customer journey mapping and service design.
- Ability to collaborate with developers and data teams to implement and test flows.
- Experience in customer service or contact center environments is a plus.
- Any coding language experience (JavaScript)
Advantage:
- Knowledge of SQL or analytics tools.
- Experience with voice interfaces or IVR design.
- Spanish language fluency.
#LI-AG2
Required Experience:
Senior IC
نوع التوظيف
دوام كامل
