APS6 - Software and Systems Engineer ICT Operations

Title:

APS6 - Software and Systems Engineer ICT Operations

Classification(s):

APS Level 6

Employment Type:

Ongoing Full Time

Salary:

$95501- $114201per annum plus 15.4% superannuation

Business Division:

Information Technology

Branch / Section:

ICT Operations Application Support

Location:

Canberra ACT

Due to operational requirements this role is Canberra specific. While the successful candidate is unable to be engaged remotely on a permanent basis we support flexible and home work arrangements.

Security Clearance:

Negative Vetting 1

Job Reference No:

46933

Contact Officer:

Monida LIMonor via

Closing Date:

11.59pm AEST Wednesday 13 August 2025

The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples people with disability people with cultural and linguistic diversity and LGBTQIA people. The department is committed to achieving gender equality and in particular supporting womens progression into senior leadership.

The opportunity we have available

Organised within the departments Chief Operating Officer Group the Information Technology (IT) Divisions purpose is to connect people and technology empowering the department to excel.

IT Division is responsible for the consolidated provision and support of stable and secure IT Systems applications and services to all department users across all States and Territories including our Indian Ocean Territories and Norfolk Island as well as supporting seven Ministerial offices six Groups and coordination with portfolio entities.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems deliver desktop services to over 2200 staff support over 30 office locations across Australia and oversee the departments cyber security capability.

The advertised position is for an APS6 to join our ICT Operations Team as the Software and Systems Engineer to lead the operational support vendor management business engagement and updates for key department systems. This role is critical in ensuring the departments business applications remain reliable secure and fit-for-purpose to meet business needs.

What will you do

The role is varied and dynamic but typical duties include:

• Provide technical and operational support functions as well as act as a subject matter expert (SME) for a range of business applications (including; bespoke business applications Medical Director Content Manager Power BI and AppDynamics)
• Act as the primary liaison with software vendors for support management escalations patching version updates service improvements and issue resolution.
• Maintain and manage software licensing arrangements ensuring compliance with contractual and regulatory requirements.
• Manage and coordinate regular system upgrades patches and service packs in collaboration with vendors infrastructure teams and business stakeholders.
• Develop and maintain system support documentation standard operating procedures and knowledge base articles.
• Contribute to delivering improved processes and procedures within the team.
• Engage with internal business areas to gather feedback identify issues and support training activities.
• Monitor system performance availability and usage metrics escalating and resolving incidents as required.
• Support security compliance and vulnerability management activities across systems.
• Contribute to project activities where systems require enhancement migration or integration.
• Provide administration support to the team including managing the ticketing queue (Service Requests and Incidents).

Who are we looking for

The successful candidate for this position will be able to demonstrate their capability against the APS6Work level standards.

The successful candidate will have an eagerness to learn and develop within the role have an enthusiastic nature and be a team player.

To be successful in this role you will need to demonstrate your ability to:

• Strong technical expertise in software support patch management vendor engagement and application lifecycle management.
• Communicate effectively both written and verbal delivering information in a variety of formats for a range of audiences.
• Collaborate across diverse teams using your exceptional interpersonal and engagement skills to engage with senior leaders and a wide variety of stakeholders valuing different perspectives contributions and backgrounds.
• Have a growth mindset with a willingness to continue to learn develop and foster an environment for team members to do the same.
• Proactive problem-solving skills and a commitment to continuous improvement.
• Sound understanding of system security practices user access management and compliance obligations.
• Achieve results and quality outcomes by showing initiative and leadership working in a small team delivering multiple activities at any given time often within tight timeframes.
• High-level organisational skills with the ability to manage competing priorities and deliver outcomes within tight timeframes.
• Experience working with vendor-managed services licensing contracts and ITIL-aligned support processes.
• Knowledge of or ability to quickly learn the functionality of department-specific applications or in systems such as:
  • Information Management Systems
  • Portal and Workflow Systems
  • Case and Incident Management Systems
  • Database and Infrastructure Tools
  • Security and Facilities Systems
  • Other Specialist Systems.

RecruitAbility minimum requirements

Minimum requirements for this role include:

• Experience in supporting managing and developing Software applications and how this supports business in a multi-vendor integrated environment.
• Excellent written and interpersonal communication skills including strong attention to detail.
• Ability to provide timely and concise advice to inform and support executive decision making.
• Ability to establish and maintain key strategic relationships with a broad range of stakeholders.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

• Opt into the scheme
• Declare they have a disability and
• Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found atRecruitAbility scheme: A guide for applicants Australian Public Service Commission.

What else can we offer

We strive to create a supportive workplace where your contribution is valued and you can pursue your professional passions while we invest in your development. Our employment conditions are outlined in ourEnterprise Agreement which includes:

• 15.4% employer contribution to superannuation
• Tertiary study schemes and professional development
• Flexible working arrangements including home-based work

Eligibility requirements

Employment with the Department of Infrastructure Transport Regional Development Communications and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the departments preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at NV1. You must be willing to disclose all relevant and required information. You must have lived in Australia or have a checkable background for at least the preceding ten years for NV1 Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 30 July 2025

Applications close: 13 August 2025

Application shortlisting: 18 August 2025

Further assessments: 25 August 2025

Selection report finalised: 12 September 2025

Offers and announcements: 15 September 2025

The above is indicative only please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the requirements of the job and theWork level standards. Once the entire applicant pool has been assessed the panel will create a shortlist of applicants. If your application is shortlisted you may be asked to undertake further assessment this may include work sample testing interviews and reference checks.

How to apply

Applications for this opportunity close at11.59pm AEST Wednesday 13 August 2025

In applying for this position you are not required to address individual selection criteria. Rather you should provide in a PDF document a statement of no more than 2 (two) pages outlining your background capabilities and experiences and how these align with the advertised role.

You should also provide a tailored CV in PDFno more than 3 (three) pages. The capabilities and behaviours required to be successful for this role are identified in the Who are we looking for section.

Your application should be received through the departmentsonline recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the recruitment team onor via email at to discuss an alternative way to submit your application.

Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information please email

Work with us. Apply now!