Salesforce CRM Business Support Specialist & Reporting Professional
Salesforce CRM Business Support Specialist & Reporting Professional
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Job Description
Job Description & Summary
For those who make it happen. Not for everyone.
Were a team that serves as the backbone of operational excellence. We know were not for everyone. Were for those who think beyond silos who care how things run and believe that smart decisions unlock real opportunity.
Here youll be at the heart of PwCs dynamic ecosystem supporting internal teams driving thoughtful operations and enabling excellence across the firm. For the proactive purpose driven and the ones who know that enabling others is a strength.
Solve what others cant. Grow as much as you dare. Belong in your own way.
We are looking for an ambitious and self-driven Salesforce CRM Business Support Specialist & Reporting Professional to join the Clients & Markets team within our Internal Firm Services team based in Athens.
SOLVE WHAT OTHERS CANT
Were working for something bigger than ourselves. Youll be proud to be part of it.
Key Responsibilities:
Empower all involved stakeholders in their Salesforce journey by providing proactive guidance and hands-on support. Enhance user adoption and unlock the full potential of the platform while ensuring alignment with business rules.
Engage closely with Global Support and Development teams to collaborate on CRM-related technical challenges or new releases ensuring a seamless experience for all users. Assist with system configuration and User Acceptance Testing (UAT) to ensure effective deployment and operation.
Oversee user access permissions and security audits. Ensure CRM data accuracy through regular checks and lead effective data cleansing efforts.
Create and maintain documentation such as FAQs and training materials. Contribute to training sessions for users to enhance their understanding of system features business rules and drive optimal use
Serve as a key partner in translating business needs into dynamic reports and dashboards showing trends and forecasts enabling data-driven insights and impactful decision-making across the organization.
Collaborate seamlessly with Operations Finance and Risk teams to capture essential business requirements streamline and enhance processes and drive workflow innovation and automation.
GROW AS MUCH AS YOU DARE.
Were a team made for those who thrive on feedback who are committed to learning by doing and who see challenges as opportunities.
What you bring to the team:
Minimum of 2 years of proven experience in a similar role.
Bachelors degree in Economics Finance Business or STEMKa
Experience with CRM (e.g. Salesforce) will be considered an asset
Experience in analysis report creation and data visualization
Excellent skills in Microsoft Office
Strong written and verbal communication skills in English
Strong analytical & problem-solving skills
Excellent planning organizational and time management skills with the ability to prioritize and multitask.
Strong communication and presentations skills to provide user training and maintain clear communication with stakeholders.
Passionate about delivering high-quality work
Military obligations fulfilled for male candidates.
BELONG IN YOUR OWN WAY.
We have created a workplace where we socialize connect learn experiment and create. We support each other and share what makes us different. A place where you can belong - just as you are.
Whats in it for you:
A hybrid working model and a competitive package that values your impact.
An advanced office space designed to inspire innovate and support more than just work.
Career acceleration with personalized growth opportunities that align with your goalsboth globally and locally.
Well-being and balance through wellness initiatives extra leave days and continuous development that puts you first.
Were not for those who:
Prefer the comfort zone.
Shy away from collaboration and change.
Avoid challenges that require both passion and structure.
Who we are
PwC in Greece is the largest professional services firm in the country with premises in Athens Thessaloniki Patras Ioannina Rhodes and Volos with more than 2400 employees. More than 370000 people in 149 countries across our network share their thinking experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance tax consulting deals and outsourcing services to industry leading clients.
Dont miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.
All applicants will be acknowledged and treated in the strictest confidence.
For those who Make it Happen. Not for everyone.
Challenge accepted
#LI-HYBRID
Required Experience:
Unclear Seniority
Employment Type
Full-Time
