Service Design & Innovation Business Partner
Service Design & Innovation Business Partner
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Job Description
- Full Time Permanent Role
- Location: Flexible Location NSW QLD VIC
- Great Salary of $108969 Super NFP Salary Packaging Benefits
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we stand together with anyone who needs us for as long as they need us. Find out more about us and our purpose.
Your opportunity
Are you passionate about designing impactful services that integrate lived experience evidence and expertise
Mission Australia is seeking a dynamic Service Design & Innovation Business Partner to shape and enhance our service models ensuring they create lasting change in communities.
In this role you will collaborate with service delivery leaders provide expert guidance on innovation and service design and drive the implementation of national flagship service models.
If you thrive in a strategic hands-on environment where your expertise can directly influence service delivery and community outcomes wed love to hear from you!
Your key responsibilities will be to:
- Develop and maintain strategic relationships with relevant service delivery leaders and staff
- Develop and maintain an in-depth understanding of the service portfolios
- Provide a primary point of contact for service design and innovation related enquiries and provide expert advice guidance tools and resources
- Provide coaching and support to service delivery teams to identify scope and implement opportunities
- Design and drive the implementation of national Flagship Service Models in line with international best practice
- Work with local staff to critically review and re-design service models for greater impact
- Work with Finance Team to support the development of financial models
- Provide input into priority tenders and proposals as agreed with the National Manager
- Build capacity for human centred design by creating resources training and capacity building activities
Requirements for success
- 5 years experience in a similar role
- Relevant tertiary qualifications are highly desirable
- Demonstrated knowledge and passion for human centred design approaches including co-design and person-informed service design
- Ability to implement human centred design work in a community service context
- Proven ability to synthesise and analyse complex information from a rage of sources
- Strong written and verbal communication skills with an ability to communicate complex concepts clearly and effectively
- Ability to critically evaluate service performance data and program financials
Your benefits
- Rewarding work every day you know youre making a real difference
- Not-for-profit salary packaging reducing your tax (details via AccessPay)
- Free external confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.
If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at Find out more about a career with Mission Australia.
How to apply
Click Apply and send your application today!
As a committed Circle Back Initiative employer we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
Employment Type
Full-Time
