Technology Support III
Technology Support III
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Job Description
As a member of the Cybersecurity & Technology Controls(CTC)Incident Management & Response (IMR)teamwithin the JPMorgan Chase & Co. Global Incident Command Center (GICC) and Security Operation Center (SOC) you will fit into a Global team providing 24/7 Incident Management and Response support acting as the frontline defense for attacks against the firms infrastructure. You will be responsible for the execution of the Firm-wide Cybersecurity Incident Management Playbook designed to provide a set of steps to orchestrate a framework of actions to be considered during the lifecycle of a Cybersecurity event in effort to prevent impact or during an impacting Cybersecurity incident.
Job Responsibilities
- Serve as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC) providing 24/7 support for incident management and response.
- Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events aiming to prevent or mitigate impacts.
- Act as the frontline defense for cybersecurity incidents ensuring effective and timely resolution of security issues against the firms infrastructure.
- Collaborate with internal and external partners including regulatory compliance privacy and media communications teams to manage incidents.
- Utilize command and control communication and documentation skills to ensure the stability capacity and resiliency of products.
- Work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents.
- Analyze operational metrics to identify process improvements and deliver constructive feedback to the team.
- Engage in continuous improvement of practices and processes and participate in research internal procedure uplift and internal tools development.
Required Qualifications Capabilities and Skills
- Minimum of five years of experience in an Incident Management or Incident Response function in an enterprise environment.
- Demonstrated command and control documentation and communication skills in previous roles.
- Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.
- Ability to work closely with business technology and project management partners to execute projects and improvements for the CTC IMR team.
- Strong understanding of the ITIL framework and experience with incident management tools.
- Basic understanding of various operating systems network fundamentals cyber tools and cloud architecture.
- High-level understanding of cybersecurity attack frameworks such as MITRE ATT&CK and Cyber Kill Chain.
- Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate issues.
- Ability to influence senior technology managers across organizational boundaries through formal and informal channels.
- Proactive with a strong bias for action naturally inquisitive and committed to continuous improvement.
- Experience with delivering constructive feedback to a team on a continuous basis.
Preferred Qualifications Capabilities and Skills
- ITIL Certification.
- Baseline cybersecurity certifications such as Security or Google Cybersecurity Certificate.
- Appreciation of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics Threat Intelligence Penetration Testing and Vulnerability Management.
- Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented.
Employment Type
Full-Time
