Client Care Coordinator -
Client Care Coordinator -
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client Care Coordinator
Location: Remote (Candidates based in South Africa or the Philippines preferred)
Compensation: USD $500/month base performance-based incentives
Industry: Investigations & Asset Recovery
Schedule: U.S. Eastern Time business hours
About the Company
A mission-driven investigations and recovery firm specializing in returning unclaimed assets to rightful owners across North America. The team works to reconnect families and individuals with long-lost funds that can support education housing or a new beginning.
About the Role
The Client Care Coordinator plays a pivotal role in supporting the return of unclaimed property to its rightful owners. Acting as the bridge between potential clients and the sales team this role is responsible for lead qualification outreach and guiding clients through the agreement process. You ll be helping people access assets they didn t know they were entitled to work that makes a meaningful difference.
Key Responsibilities
- Qualify leads and initiate outreach via phone email text or mail
- Clearly explain the unclaimed property recovery process company services and associated fees
- Guide clients through completing and submitting required agreements and documents
- Maintain consistent follow-up communication to support lead conversion
- Log all interactions and activity accurately in the company CRM (e.g. Salesforce)
- Ensure compliance with ethical standards legal guidelines and internal policies
- Participate in ongoing training and stay informed on industry best practices
Must-Have Qualifications
- Bilingual fluency in English and Spanish (additional languages a plus)
- Minimum 1 year of experience in customer service sales or client support
- Excellent verbal communication and active listening skills
- Highly organized with strong attention to detail in documentation and follow-up
- Ability to quickly build trust and rapport with potential clients
- Stable internet personal laptop and access to a quiet professional home workspace
- Willingness to work U.S. Eastern Time business hours
What s Provided
- Training materials call scripts and objection-handling guides
- CRM access and digital tools to track leads and document progress
- Ongoing team support and regular communication
Compensation & Incentive Structure
- Base Pay: USD $500/month (paid via Payoneer in two installments)
- Activity Bonus: $10 USD for each completed and qualifying Claimant Agreement or UPRA
- Success Bonus: One-time incentive paid after successful claim settlement and collection (claims may take 6 24 months to close; bonuses paid monthly post-collection)
See internal Milestone & Performance Addendum for onboarding expectations and activity targets.
Why This Role Matters
This position is central to the company s mission. You ll be the trusted guide helping individuals access funds they may have never known existed funds that can change lives. Your clarity care and consistency are the driving force behind every recovered dollar.
Employment Type
Full-time
