Client Success Specialist
Client Success Specialist
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Job Description
This is a remote position.
About 1Now
1Now a product by Decklaration is a SaaS-based fleet management solution designed for car rental owners. It helps users manage their fleet customers and bookings efficientlywithout paying heavy marketplace commissions like those on Turo or similar platforms. Clients can set up their own rental websites and manage everything through 1Now.
About the Role
Were looking for a proactive and client-focused Client Success Specialist who will ensure our clients not only use 1Now but also see real valueby helping them generate bookings retain customers and grow their car rental business.
This role is the bridge between client success and marketing activation. Once a client purchases the software your goal will be to make sure they start receiving bookings and stay engaged with the platform.
Key Responsibilities
- Client Activation: Help newly onboarded clients set up their listings manage vehicles and start receiving bookings using the 1Now platform.
- Retention & Relationship Management: Build long-term relationships with clients ensuring they are consistently satisfied and active.
- Booking Enablement: Assist clients in generating bookings through platform guidance listing optimization and lead coordination.
- Marketing Guidance: Educate clients on how to promote their car rental business through online channels (social media listings local ads etc.).
- Client Engagement Tracking: Monitor client usage data to identify inactive clients and take steps to re-engage them.
- Cross-Team Collaboration: Work closely with the sales marketing and tech teams to ensure a smooth client experience.
- Feedback Loop: Gather client feedback to help improve platform features and user experience.
Requirements
Requirements
- Bachelors degree in marketing Business or a related field.
- 13 years of experience in Customer Success Marketing Sales or Business Development preferably in SaaS technology or mobility industries.
- Excellent English communication skills (spoken and written).
- Strong understanding of customer lifecycle engagement and retention strategies.
- Experience using CRM or customer engagement tools (e.g. HubSpot Salesforce or Intercom).
- Basic understanding of digital marketing and customer acquisition.
- Ability to multitask and manage multiple client accounts.
- Problem-solving mindset with a passion for client satisfaction and measurable outcomes.
Required Skills:
Requirements Must be residing within the UK Native English language skills Up-to-date knowledge of web technologies. Understands current learning theories. Comfortable using software such as Blackboard or WebCT to post lecture notes assignments and supplementary material for students. Solid tech skills and professional experience working with front- and back-end JavaScript for example React/Redux and Postgresexpect that knowledge to be tested throughout the interview process. Experience teaching adult learners or coaching/mentoring junior engineers is highly preferred. Ability to coach and mentor with empathy while holding learners accountable for their own development.
Employment Type
Full Time
