PT Guest Service Specialist

Job Title: Guest Services Specialist
Program: Eddy Street Apartments 425 Eddy St.
Reports To: Property Operations Manager
Status: Non-exempt Non-union
Wage: $23.70/hour
Hours: Sa-Su 3pm-11pm

JOB SUMMARY:
Guest Services Specialists (GSS) provide culturally appropriate trauma-informed services to
residents of the Eddy Street Apartments. GSS are frontline responders and are responsible
for the daily operations of the building. They support guests health safety and well-beingand provide supportive counseling resources information outreach and individual and systemic advocacy. The nature of work requires sustained physical effort involving standingwalking bending and stooping.

ESSENTIAL JOB FUNCTIONS:
Support the Community Forward SF (CFSF) mission to promote stabilizaon hope and healing for permanent supportive housing residents in San Francisco.

Work collaboratively with other CFSF employees and outside providers in an integrated team to meet shared goals.
Ensure that residents are treated with dignity and respect and that their physical
psychological and emotional needs are adequately met while residing at the facility.
Monitor and report on health & safety issues (including behavioral health issues) within
the building and provide de-escalation and conflict resolution to residents as needed.
Monitor verify idenfication and log all visitors to the building to provide privacy and security.
Maintain visitor log
Respond effecively in the moment to resident needs and requests.

Answer incoming phone calls and relay messages to CFSF staff and CH residents..
In conjunction with site management solicit receive and respond to resident input and feedback to improve program services.
Assist in maintaining the cleanliness of the facility.
Adhere to established policies and procedures.
Attend trainings and meetings as needed.

Other related duties as assigned.

BACKGROUND & EXPERIENCE:
High school diploma or G.E.D.

Previous experience working in affordable housing or lived experience in affordable
housing.
Previous experience working with the unhoused community.
Ability to work both independently and cooperatively.

Ability to effecively de-escalate conflict

Comfort with technology and basic computer proficiency with email MS Office and/or
G-Suite
Understanding of homelessness trauma domestic/intimate partner violence substance

use disorder and recovery HIV/AIDS harm reduction mental health disordersneurodiversity LGBTQIA communities and systems of oppression.

Ability to work sensitvely with individuals from diverse cultures languages abilities backgrounds and identities.
Ability to write and speak effectively.

CPR and first aid certificaon required within 90 days of hire.

TB Clearance and proof of COVID-19 vaccination required within 7 days of hire.

PREFERRED QUALIFICATIONS:
Mulcultural mullingual

Passion for working with at-risk client populations

Lived experience with homelessness and/or other systems of oppression
Strong self-awareness cultural humility and commitment to personal praxis.
Good organizational skills

Good written and oral communication skills

Knowledge of San Francisco community resources and neighborhoods
PHYSICAL REQUIREMENTS:
Ability to stand and walk as needed throughout the shift or extended periods of time.

Ability to liift up to 50 lbs.

Ability to sit and use a computer including keyboard and visual display terminal for
extended periods of time.
Finger hand and wrist agility.
Ability to complete tasks in an environment where interruptions are the norm and
background noise is present.
Ability to move through buildings commonly including stairs between buildings and out
in the community.


Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.

Essenal job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this posion will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contractfunding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
You do not need to disclose your criminal history or participate in a background check utill a conditional job offer is made to you. After making a conditional offer and running a background check if CFSF is concerned about a conviction that is directly related to the job you will be given the chance to explain the circumstance surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Act by vising the Civil Rights Fair Chance Act webpage.