Technical Manager
Technical Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
Provides oversight and guidance to team of technical professionals responsible for supporting Network infrastructure operations. Provides support in the translation of business requirements into telecommunications (e.g. LAN MAN WAN Voice and Video) requirements and orders. Provides in-depth operational analysis of the Network and recommendations for IT alternatives in support of strategic modernization efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives predefined network Key Performance Indicators and established SOPs. Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services. Provides support to end users operations personnel and Government program managers. Monitors and responds to hardware software and network problems. Provides the routine testing and analysis of all elements of the network facilities. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network. Provide and support tools enhancements. Perform software and security patching.
REQUIRED QUALIFICATIONS
- Experience: At least Ten (10) Plus years of experience in equivalent technical field
- Education: Bachelors Degree in related technical field. or equivalent experience
- Background Investigation is required
- Certifications preferred include: CCNP Routing and Switching Level III CCDP or CCIE
- A minimum of Ten (10) years experience in network operations.
- Routing and switching/Firewall (FW)/load balancing SME with Six (6) Plus years.
Overview
We are seeking a Technical Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management Operations and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring predictive and proactive analysis and reporting incident resolution and escalation problem management and resolution coordinating of events related to network communications network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians and handles approximately 4000 tickets a month.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.
As part of the application process you agree that TekSynap Corporation may retain and use your name e-mail and contact information for purposes related to employment consideration.
Additional Job Information
COMPETENCIES
- Oral Communication
- Written Communication
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Springfield or Ashburn Virginia
- Remote or In-Person: 100% Onsite
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday Friday.
- Amount of Travel: Less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK AUTHORIZATION/SECURITY CLEARANCE
- S. Citizen
- Background Investigation is required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
Required Experience:
Manager
Employment Type
Full-Time
