Operations Analyst

Job Title: Operations Analyst

Contract Type: Permanent

Location: Chatham Petersfield Bradford

Working Pattern: Hybridtypically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldnt hinder you from applying for new opportunities which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Volunteering: 2 paid days to give back to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

You and Your Team:

As an Operations Analyst you will be reporting to the Strategy Manager.

In this role you will provide analytical technical and strategic support across Customer Operations. You will be responsible for providing management with analytical insight performance reporting forecasting and ensuring best practise in all projects and programmes.

In your day-to-day role as an Operations Analyst you will:

• Strategic Analysis & Insight: Use data to identify opportunities build commercial cases and deliver insights that shape operational strategy and improve customer experience.
• Process & Solution Design: Develop and deploy strategies processes and system solutions that address customer needs and align with business goals.
• Performance Reporting & Forecasting: Produce accurate fit-for-purpose analysis and forecasts using advanced analytical methods and tools like Excel and SQL.
• Governance & Documentation: Ensure all strategies and processes are documented with appropriate controls governance and risk considerations.
• Stakeholder Engagement: Collaborate with teams across Customer Operations IT Finance and Credit to influence change and deliver results.
• Continuous Improvement: Challenge the status quo raise risks appropriately and contribute to a culture of innovation and accountability.

What will make you stand out

• Strong analytical skills with experience indata modelling forecasting and reporting.
• Proficiency inExcel SQL and a logical structured approach to problem-solving.
• Acustomer-centric mindsetwith the ability to design solutions that deliver fair and effective outcomes.
• Excellent communication skills with the ability to present complex data in a clear and compelling way.
• A collaborative team player who isresilient proactive and open to feedback.
• Experience working in aregulated environmentor within financial services is a plus.

Why Apply

• Be part of a team thats shaping the future ofCustomer Operations strategy.
• Work on high-impact projects that improvecustomer journeys and business performance.
• Gain exposure tocross-functional collaborationand strategic decision-making.
• Develop your skills in afast-paced data-driven environment.

Offers are subject to satisfactory background checks including credit fraud and employment references.

Who We Are:

At Vanquis we have a simple purpose: to deliver caring banking so our customers can make the most of lifes opportunities. Established in 1880 were now a FTSE All Share company and leading specialist bank. We lend responsibly providing tailored products and services to over 1.75 million UK customers.

We take care of our colleagues as well as our customers working hard to create a rewarding and supportive work environment. That means competitive salaries benefits and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months you can join our Buy as You Earn scheme.

Were about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know youre here to build your career so we help every colleague with training and development opportunities. Making sure theres always something new to learn.

Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group we embrace everyones unique strengths and identities to be themselves at work. Regardless of how you identify yourself your sexual orientation martial or civil partner status race colour nationality ethnic or national background faith disability or age your experiences and background help enrich our teams and most importantly help support our customers in the best way possible. At the end of the day its our people that help us to fulfil the reason why were here in the first place: to help put people on a path to a better everyday life.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available to help. You can contact us at

At Vanquis weve been empowering lives since 1880. As a FTSE All Share company and leading specialist bank we lend responsibly to over 1.69 million UK customers.

Were just as committed to our colleagues as we are to our customers offering competitive salaries comprehensive benefits and recognition schemes. With pension plans our Buy as You Earn scheme and ongoing training opportunities we create a supportive environment where you can grow and thrive.

Bring your authentic self find your voice and build your career with usbecause at Vanquis we believe in making the most of lifes opportunities.