Lead Operations Engineer
Lead Operations Engineer
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1 Vacancy
Job Description
Lead Operations Engineer Voice Access Services - Operations Support and Technology
As the Lead Operations Engineer on the Ops Support and Technology team you will report directly to the Manager of Operations Support. Your primary focus will be troubleshooting complex voice service issues maintaining application configurations and supporting the tools and systems that deliver reliable VoIP solutions. This role requires hands-on expertise with customer interface devices SIP call flows and VoIP application settings across multiple platforms.
In addition you will support operational excellence by identifying and implementing necessary changes to applications and access equipment that enable scalable next-generation customer solutions. This role plays a key part in ensuring the ongoing reliability of Brightspeeds VoIP service platform and will work closely with Voice Architecture to align operations support with forward-looking voice strategy.
Your responsibilities will include:
- Troubleshoot and resolve SIP/VoIP call failures by analyzing SIP ladder diagrams and protocol parameters
- Investigate and resolve routing/service logic issues on Ribbon C20 PSX Application Server platforms
- Provide hands-on support and analysis of Ribbon SBCs to ensure call path integrity
- Collaborate with internal teams to address IP network-related problems including routing and switching issues impacting voice services
- Leverage Linux-based tools and CLI for diagnostics and system-level troubleshooting
- Interface APIs (SOAP JSON XML JAVA) for integration and automation support processes
- Assist in identifying issues related to legacy TDM switches and SS7 interworking as applicable
- Assist with process documentation and training
Qualifications :
What IT TAKES TO CATCH OUR EYE:
- Minimum 5 years of direct experience supporting SIP and VoIP technologies
- Proficiency in reading and interpreting SIP ladder diagrams and session parameters
- Strong knowledge of IP networking fundamentals (routing/switching)
- Hands-on experience with Ribbon SBC platforms
- Working knowledge of Ribbon voice infrastructure including C20 PSX and Application Server
- Experience with Linux OS (preferred)
- Familiarity with APIs (SOAP JAVA JSON XML)
Additional Information :
Bonus Points for
- Experience working in a 24/7 network operations or support environment
- Experience supporting number portability (LNP) CNAM or LIDB systems
- Working knowledge of Ribbon Analytics or other voice analytics platforms
- Familiarity with telecom regulatory requirements (e.g. STIR/SHAKEN CALEA)
- Experience automating support workflows using Python Ansible or shell scripting
#LI-MH1
WHY JOIN US
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.
For all applicants please take a moment to review our Privacy Notices:
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
