Senior Account Manager (Top Tier - CSAM)
Senior Account Manager (Top Tier - CSAM)
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Job Description
Job Description
Were looking for an experienced and strategic Enterprise Account/Portfolio Manager who excels at building deep customer relationships and driving incremental business within existing Freshworks accounts. The ideal candidate brings a consultative sales approach a strong track record in client retention onboarding and expansion along with excellent presentation skills. Youll play a key role in a high-performance sales and customer success environmentmanaging a pipeline driving value conversations and consistently delivering against revenue targets.
Responsibilities:
Become a product expert on the Freshworks platform and drive adoption across accounts.
Manage and grow a portfolio of enterprise customers through upsell and cross-sell.
Build strong consultative relationships with key stakeholders including C-level executives.
Develop and execute Customer Success Plans to maximize account value and satisfaction.
Drive expansion strategies and close complex high-value deals with multiple stakeholders.
Align with internal teams (implementation billing support deal desk etc.) to support account growth.
Maintain 4x pipeline coverage and meet/exceed activity revenue and pipeline goals.
Use sales and product usage data to identify opportunities and refine account strategies.
Assist clients in identifying relevant use cases and business impact through Freshworks solutions.
Build long-term strategic relationships and act as a trusted advisor to your customers.
What Youll Bring:
Proven success in managing complex enterprise accounts and consultative selling.
Ability to articulate value-based solutions and navigate multi-stakeholder environments.
Strategic mindset with a hands-on approach to growing customer relationships.
Strong collaboration skills and the ability to lead cross-functional internal teams.
Qualifications :
4-8 years of overall experience in sales with at least 2 years in SaaS or solution-based selling
Proven success selling to VP and C-level executives in mid-market and enterprise accounts
Strong track record of driving expanded usage and consistent account growth
Expertise in managing complex sales cycles using consultative value-based selling techniques
Experience with account planning portfolio management and strategic execution
Familiarity with CRM CX or EX technologies; technical background is a plus
Skilled in ROI-driven conversations and building compelling business cases
Strong project management skills and ability to manage multiple priorities
High attention to detail and a proactive problem-solving mindset
Solid understanding of customer success practices and technology adoption strategies
Excellent communication skills; comfortable with virtual presentations and remote sales motions
Energetic performance-driven attitude with strong interpersonal skills
Bachelors/Masters degree preferred
Flexibility to work EU/UK shifts or ANZ (early morning) based on business needs
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
