Account Manager

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

Understand global customers profile needs and expectations.

Retain existing business and continuous pursuit of global business development

Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

District Customer Retention and Development Manager

SYSTEM & TOOLS & ACCOUNT ADMINISTRATION

Proper Customer Organization structure in CRM following the companys global standards

CRM input and management ensuring data integrity at all times.

Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams

Set the right expectations internally as well as externally with the customers

Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers

Evaluate their usage and quantify their cost savings/cost avoidance

Utilize corporate approved templates and presentations and customize when necessary.

RETENTION

Establish proper customer business mapping to ensure complete understanding of customers global business stakeholders spending strategy goals etc.

Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.

Ensuring global visibility and collaboration across Expeditors network (Strategic updates KPls service deliverables initiatives etc. )

Penetrate customers organizational structure at all levels developing relationships beyond the main point of contact at all locations

Initiate value added solutions based on Expeditors service offerings and technology.

Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

DEVELOPMENT

Pursue a larger global wallet share with all customers while promoting up and cross selling with all customers at all locations

Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations

Ownership accountability and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure

Promote Expeditors marketing activities and customer events

Schedule regional & international travel when necessary to address global business need and growth potential

Continuous review of customers revenue report and analysis aimed at identifying at risk customers and negative trends

Qualifications :

University or equivalent business qualifications

Minimum 3 years of experience in the shipping Logistics or Supply Chain industry or working in logistics/import export departments of manufacturing companies.

Experience in business development (Sales skills & techniques)

Knowledge of Supply Chain Management

Proficient in MS Office and CRM software

Presentation and English skills Chinese Skills

Management skills

Strong analytics skills

Ability to perform and meet KPI requirements

Problem solving and interpersonal skills

Ability to connect (relationship management skills)

* Preferred candidates who can communicate in both English and Chinese. CV with clear photo should be sent to us by email to applying for this position.

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time