Customer Service Advisor
Customer Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Advisor (Fixed Term Contract)
Location:Nottingham (hybrid work available)
Salary: 24000 (pro rata) 1000 (Pro rata bonus)
Type:Fixed term contract (6-9 months)
Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group life insurance income protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program
Established in the 80s our client has grown to become one of the top ten largest value-added resellers in the UK. Today they are an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult define adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.
As aCustomer Services Administratorat XMA youll play a vital role in supporting the Customer Experience (CX) strategy. Youll be the first point of contact for the customers ensuring their queries are resolved efficiently and professionally. From delivery issues to returns and credits youll handle it all with a smile and a solution-focused attitude.
Key Responsibilities: Customer Service Advisor
- Respond to customer queries via phone email and ticketing system.
- Investigate and resolve issues such as delivery problems credit requests and returns.
- Collaborate with internal teams and third-party suppliers to ensure seamless service.
- Meet KPIs and SLAs set by the Customer Services Manager.
- Identify root causes of recurring issues and implement preventative measures.
- Support continuous improvement initiatives across the business.
What Were Looking For:
Essential:
- Experience in a customer service environment.
- Strong communication and relationship-building skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- A proactive detail-oriented and adaptable approach.
We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race colour religion national origin age sex sexual orientation gender identity physical or mental disability protected veteran or military status or any other status protected by applicable law
We are registered Disability Confident Employer (Level 2) and as such we will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process.
If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.
KEYWORDS: Administrator Customer Service Problem Solving Communication.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
