Service Specialist - Pentaho
Service Specialist - Pentaho
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Job Description
Service Specialist - Pentaho
Job No: 676704
Brisbane - Inner Suburbs & CBD
Permanent Full Time
IT
Pay Band 5
Brisbane (preferrable) OR Sydney
- Unique opportunity to showcase your Pentaho skills in a large complex environment with a market leader
- Collaborative culture with a strong emphasis on career growth and development
- Hybrid role - 50% WFH
About the role:
We are seeking a highly skilled and motivated Pentaho Specialist to join our this role you will be responsible for the continual support monitoring and optimisation of Pentaho-based solutions in a production environment.
The objective is to ensure high availability reliability and performance of Pentaho services and to proactively address incidents or service requests arising from business users or automated alerts in conjunction with our service partners. You will collaborate closely with cross-functional teams to design and implement strategies that align with business objectives and enhance service delivery.
This is a great opportunity for someone who is looking to utilise both their Pentaho technical knowledge and strong communication skills.
Suncorp is at the forefront of technology transformation so there is plenty of scope to develop new skills to enhance your career.
What youll do:
- You will provide oversight and governance of the Managed Service Providers performance both operationally and strategically to support the platform
- Monitor and respond to incidents affecting Pentaho services investigating root causes resolving issues and documenting solutions. Collaborate with other technical teams and escalate unresolved issues as needed.
- Utilise monitoring tools and dashboards to oversee the health and performance of Pentaho servers ETL (Extract Transform Load) jobs and associated data flows. Proactively identify anomalies or potential failures and take corrective actions.
- Oversee daily weekly and monthly ETL batch processes. Validate successful completion address job failures rerun processes as necessary and coordinate with business stakeholders on critical data loads.
- Troubleshoot technical problems related to Pentaho Data Integration (PDI) Pentaho BI Platform data sources and system integration points. Apply fixes patches or configuration changes while adhering to change management protocols.
- Handle service requests from business users such as report access data extracts schedule modifications and troubleshooting errors within dashboards or data integrations.
What youll bring:
- Strong hands-on experience with Pentaho Data Integration (PDI/Kettle) Pentaho BI Platform and related tools.
- 2 years of experience in BI operations data integration support or similar BAU/production support roles.
- Experience with distributed teams (onshore/offshore) including experience governing IT Service providers
- Familiarity with relational databases (e.g. SQL Server Oracle MySQL PostgreSQL) and writing SQL queries.
- Experience with ITIL processes (Incident Problem Change Management) is preferred.
- Knowledge of cloud environments (AWS Azure GCP) as they relate to BI platforms is a plus.
- Experience working in Agile ITSM or DevOps-oriented environments is advantageous
- Understanding of data warehousing ETL concepts and data modelling.
- Analytical mindset with the ability to diagnose and resolve complex technical issues independently.
- Experience with shell scripting Python or other automation tools as they relate to Pentaho job scheduling and execution.
- Ability to understand business processes and data requirements translating them into actionable technical solutions.
- Clear verbal and written communication skills for dealing with both technical colleagues and business users.
PD - Team Members - Pentaho (2).docx
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information please contact
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued involved and respected for their perspectives and contribution.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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