Head of Global Omnichannel Hub (UK)

Make your mark for patients

We are looking for aHead of Global Omnichannel Hubwho is impactful collaborative and culturally agile to join us in our Global Omnichannel team. This position can be based in either ourBrussels BelgiumMonheim GermanyorSlough United KingdomOffices inEurope. Thishybridposition requires a minimum of 40% on site presence and up to 20% domestic/international travel.

About the role

The Head of Omnichannel Hub is responsible for delivering high-quality scalable and tech-enabled omnichannel services that power efficient and effective execution across UCBs regional and local teams. This leader oversees service delivery operational excellence and continuous innovation to ensure the Hub functions as a strategic enabler of omnichannel maturity and performance globally.

Who youll work with

You will be a part of the Global Omnichannel Leadership Team working closely with regional and affiliate teams to understand their Omnichannel needs and with critical enabling partner functions across the world including Digital Technology Insights to Impact Global Marketing Marketing Operations Analytics and others to deliver seamless data- and technology-driven customer experiences.

What youll do

• Design and evolve scalable omnichannel services within UCBs centralized Omnichannel Hub
• Own the Hub services roadmap prioritizing launches and identifying future service needs
• Ensure Hub performance through KPIs governance and continuous feedback mechanisms
• Manage Hub operating model: intake forecasting service level agreements delivery and performance reporting
• Promote efficiency and scalability via standardization and global process alignment
• Lead service owners to deliver and optimize services aligned with business and market needs
• Coordinate services delivered by cross-functional teams beyond direct reporting lines
• Integrate emerging technologies into services with Digital Technology Insights to Impact Marketing and Analytics
• Partner with affiliates to ensure Hub services meet needs and drive adoption

Interested For this role were looking for the following education experience and skills

Minimum Experience/Skills Required:

• 10-15 years of experience in digital operations service delivery or omnichannel enablement ideally within pharma or at least within life sciences or another regulated industry.
• Fluency in English is required
• Bachelors Degree

Preferred Experience/Skills

• Masters Degree/Other Advanced Degree

• Proven track record in designing and scaling digital or omnichannel services in a global or regional shared services model
• Strong operational and delivery mindset with experience in resource planning project portfolio management and performance tracking
• Proven success scaling omnichannel services in global or regional shared service models
• Strong operational mindset with expertise in planning delivery and performance tracking
• Deep knowledge of omnichannel technology: SFMC orchestration DAM analytics CDPs GenAI
• Skilled in service frameworks: intake models SLAs KPIs and governance
• Understanding of omnichannel strategy and pharma customer journey design
• Familiarity with global/local execution regulatory privacy and channel nuances
• Success driving internal service adoption through a pull model across geographies
• Fluency in other languages are highly desirable (French German Italian Spanish)

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are around 8500 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.