Relationship Manager (Water)
Relationship Manager (Water)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The importance of water to the health of our world cant be overstated!
As the frequency and intensity of floods droughts and storms increases the water industry must continue to build resiliency and lead from the front.
Together with our clients we are thinking and doing things differently to help pre-empt and prepare for whats next. Be a part of this dynamic and committed team of diverse water specialists and inspire change for your community.
Youll be able to apply our powerful global network of skills and decades of experience to build positive water outcomes that respect nature and nurture communities.
Who are we looking for
In response to steady growth within our Water/Wastewater business our Southeast Region Water group is looking to bring onboard a motivated Relationship Manager to oversee the expansion of GHDs Water business in the Metropolitan Washington DC area. As a Client Relationship Manager you will be leading GHD pursuits of traditional and collaborative delivery projects for public clients responsible for safe and reliable water resources (drinking water wastewater and stormwater).
Come plan and implement sales to specific existing major accounts where growing relationships identifying opportunities and utilizing account management skills are critical. The role requires full knowledge of water and wastewater along with a strong understanding of the clients objectives and challenges.
In an ever-changing world it requires creativity and innovation to stay ahead.
Were seeking the curious those who are stimulated by fresh thinking and a desire to shape our communities in new positive part of a truly global team working on complex and rewarding projects youll be at the forefront of driving change.
See what the power of commitment can do for you.
Working with an energetic and high performing team this position offers a variety of duties and will see you involved in:
- Key Account Management:Manage and develop important customer relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support. Customers are likely to include municipal government water and wastewater agencies and the like.
- Customer Relationship Management / Account Management:Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met providing themes summary analyses and recommendations for changes based on customer input.
- Customer Needs Clarification:Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information to evaluate the customers level of interest and to identify and respond to areas requiring further information or explanation.
- Sell Customer Propositions:Use personal expertise to identify the complex standard services offered by the organization that meet the customers needs. Present these to the customer with a clear rationale and at standard commercial terms referring to senior colleagues where necessary to ask for concessions (e.g. price negotiation) that gain the customers agreement.
- Promoting Customer Focus:Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
- Customer Relationship Development / Prospecting:Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Customer Relationship Management (CRM) Data:Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data identifying and resolving issues.
- Sales Opportunities Creation:Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities promote the organization and enhance its reputation.
- Operational Compliance:Maintain and renew a deep knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct and ensure own work adheres to required standards. Or identify within the team patterns of noncompliance with the organizations policies and procedures and with relevant regulatory codes and codes of conduct taking appropriate action to report and resolve these and escalating issues as appropriate.
- Personal Capability Building:Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology external regulation and industry best practices through ongoing education attending conferences and reading specialist media.
What you will bring to the team:
- Bachelors or Masters Degree in Civil or Environmental Engineering.
- Professional Engineer (PE) license
- 15 years of experience in the water wastewater process or conveyance infrastructure field.
- Strong client focus with at least 5 years serving municipal clients (Demonstrated experience in the Washington DC Metropolitan area a plus)
- Strong business development proposal preparation and marketing skills.
#GM-LI1
Take on some of the worlds toughest challenges - with everyone at GHD backing you every step of the way. Well give you control over your career empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.
As a multicultural organization we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race creed religion national origin citizenship color sex sexual orientation gender identity age disability marital status or veteran status.
Required Experience:
Manager
Employment Type
Full Time
