Location Support Specialist - Denmark

As Location Support Specialist you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services pro-longed arm on site to provide technical assistance and support in troubleshooting. 

• Act as Support Services extended arm on site for technical assistance and troubleshooting. 

• Provide hands-on support for end users for incidents that cannot be solved remotely. 

•  Responsible for on-site configurations installations and inspections of products and services (e.g. hardware for new employees).  

• Provide technical assistance such as troubleshooting of malfunctioning software and hardware as well as perform local installations for offices and warehouses only.  

• Responsible for documentation and communication of ongoing assignments progress and potential areas of improvement.  

• Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g. ISP telephone etc.) * 

• Handle and track requests from vendor for specific hardware items for stores helping move incidents forward efficiently. 

WHO YOULL WORK WITH 

In this role you will collaborate with multiple teams to ensure the successful expansion of the business. You will work closely with Expansion Retail tech and Global Network Operations among others providing key insights and recommendations. 

WHO YOU ARE 

We are looking for people with 

• Experience in providing hardware and software diagnostics and support.  

• Proficiency in operational understanding about common office store and warehouse equipment and technologies (printers laptops smartphones LAN etc.). 

•  Proficiency in operational understanding of IT-infrastructure services components and architecture. 

• Having a holistic approach and a will to solve issues by finding and fixing the root cause  

• Ability to multi-task and handle different situations/and people in parallel Active listener and good communicator  

• System knowledge and understanding (Operating system APIs etc.) Service delivery and Troubleshooting  

WHO WE ARE 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOULL LOVE WORKING HERE 

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  

All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here. 

JOIN US 

Our uniqueness comes from a combination of many things our inclusive and collaborative culture our strong values and opportunities for growth. But most of all its our people who make us who we are. 

If you feel your experience skills and ambitions are right for this role apply by sending your application through the career site as soon as possible but no later than August 1 2025 and initiate the dialogue with your current manager.   

The position is based in our Copenhagen Support office in Denmark and reports to Market BT Operations Manager.   

Take the next step in your career together with us. The journey starts here. 

*We are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

Remote Work :

No

Employment Type :

Full-time