Quoting and Client Support Assistant -
Quoting and Client Support Assistant -
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Quoting & Client Support Assistant
Working Hours: 8:00 am to 4:30 pm Pacific Time (Vancouver Canada)
Location: Canada-based company 100% Remote (South Africa LatAm Philippines)
Compensation: USD 1500 - 2500 per month depending on experience
About the Company:
This long-standing family-operated business has decades of experience delivering high-quality products and services in the home improvement and construction sector. Known for its hands-on approach and attention to detail the company is locally fabricating and installing custom countertops for residential and commercial projects.
With multiple locations and a dedicated team across Western Canada the company combines local expertise with a strong customer focus. Team members enjoy a collaborative environment growth opportunities and the chance to be part of a company that values craftsmanship and service excellence.
About the Role:
We re hiring a Quoting & Client Support Assistant to join a collaborative design-savvy team supporting a Canadian-based company in the custom countertop and interior surfaces industry. This is a high-ownership role for someone who thrives on precision accountability and delivering exceptional client service in a fast-paced environment.
You ll work closely with founders both hands-on supportive and relationship-driven leaders. They value clear communication reliability and a coachable mindset and are looking for someone who will become a trusted proactive extension of the team.
What You ll Do:
This hybrid quoting and customer support role involves technical interpretation quoting via ERP tools and direct client interaction. Youll be responsible for end-to-end quote handling from interpreting drawings to following up with clients.
Core Quoting Tasks:
Prepare accurate quotes based on client selections or specs from designers
Use the internal ERP system (Epicor) to generate quotes (training provided)
Meet quote turnaround SLAs:
Standard quotes: within 24 hours
Complex/custom quotes: within 72 hours
Maintain accurate internal records and tracking
Proactively follow up on open/unconverted quotes
Plan Reading & Technical Work:
Interpret architectural cabinetry or countertop drawings
Translate design specs into feasible quoting details (e.g. understanding material limits like stone doesn t float )
Experience with kitchen stone or laminate design is a major plus
Client Communication:
Respond to clients via email and occasional phone calls
Clarify concerns resolve objections and build rapport professionally
Communicate proactively with the internal team no ghosting or lagging updates
Must-Have Skills & Qualities:
Strong attention to detail and commitment to accuracy
Self-starter with excellent time management and task ownership
Fluent English with a professional tone in both writing and speech
Customer-oriented and confident in managing back-and-forth dialogue
Able to learn fast and function independently after onboarding
Comfortable being the one responsible for quoting consistency and accountability are key
Bonus Points For:
Experience reading architectural or cabinetry plans
Exposure to interior/kitchen design stone/laminate surfaces
Familiarity with ERP or quoting software (especially Epicor)
Experience with AutoCAD drafting or technical project coordination
Ability to juggle multiple quotes and still meet deadlines
Tools You ll Use:
ERP Software: Epicor (training provided)
Communication: Slack WhatsApp Email (based on your preference)
Compliance & Payroll: Multiplier
Candidates will be assessed based on demonstrated value and alignment with team culture.
Ready to Apply
If youre an organized customer-focused professional who thrives in remote roles and takes pride in accurate on-time delivery we want to hear from you. Apply now and help bring beautiful interior designs to life one quote at a time!
Employment Type
Full-time
