Service Desk Technician
Service Desk Technician
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Job Description
Midland University a private faith based liberal arts university in Fremont Nebraska (just outside of metro Omaha) is seeking a Service Desk Technician. The Service Desk Technician is responsible for the initial response to incoming IT troubleshooting requests from associates at all levels of the organization. The Service Desk Technician will be required to offer exceptional service to their customers to ensure their needs are cared for even in the most stressful circumstances. This role is focused on Windows laptop/desktop management and support though will deal with the many different forms of technology (both hardware and software) on a daily basis.
Responsibilities:
- Provide fast proactive responses to all phone calls and email for IT related requests
- Create open tickets resolve issues and/or forward as appropriate
- Support customers appropriately with a sense of urgency
- Work collaboratively with other IT members to resolve customer requests
- Manage inventory of Windows devices and assist with iOS/Apple devices
- Provide front line support of all Windows devices
- Coordinate training for use of iOS devices and applications for those devices
Qualifications/Requirements:
- High school diploma or equivalent required
- Must possess the ability to communicate effectively (verbal and written)
- Must possess excellent computer skills (Windows G Suite Microsoft Office applications and iOS)
- Prefer experience with inventory management and computer imaging
- Must possess the ability to exercise critical thinking and collaborate with team members to ensure appropriate resolutions are met
- Must possess a pleasant and courteous phone demeanor
- Must be flexible and adaptable able to cope with unexpected events
- Ability to make appropriate decisions in a dynamic and fast-paced environment
- Must be willing to work 8am to 5pm Monday through Friday and adjust when required
Midland University provides equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status veteran status or any other characteristic protected by federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
