IT OIT Network Technician
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Job Location:
Montgomery, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Security Comments:
SOALEWS - A (Standard) Background Check package in HireRight ALEA Check Temporary Worker Agreement Confirmation of E-Verify Completion Resource Employment Status Validation Form
Position Description:
This is a repost from 8155- Backfill of candidate. Job Title: Network Operations Support Technician (1st Shift) Position Overview: This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabama s LAN/WAN networks which include point-to-point wireless campus VPN and agency host computer configurations across statewide multi-complex networks for both voice and data circuits. Key Responsibilities: Monitor network alarms alerts and faults; respond promptly to ensure service reliability and availability. Maintain and update ServiceNow records including incidents requests problems configuration items change requests and resolution details. Analyze State Data Network using reports from network management systems databases and spreadsheets to identify and address equipment or service issues. Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel. Participate in shift work including weekends and holidays as part of a 24/7 operational support team. 1st shift. 8am to 4pm. Shift will be Monday through the following Wednesday. So a 10-day shift then 4 days off 5-day shift 2 days off then repeat Skills Required: Minimum 1 year of experience with LAN/WAN maintenance and support. Minimum 1 year of call center or service desk experience. Strong customer service skills. Experience or knowledge of voice and data circuits including troubleshooting and research. Familiarity with incident ticketing systems such as ServiceNow or Remedy. Experience Required: At least 1 year of systems analysis or service desk experience. Education Required: High School Diploma or GED. Preferred Qualifications: CompTIA Network Certification. Additional Information: - Resumes Forwarded: As they come in - Contract Type: Contract to Merit - Contract Length: 3- 6 mo
Key Skills
- Routing Protocols
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- WAN
- TCP
- Ethernet
- Cisco Routers
- Juniper
- Troubleshooting
