Service Support Technician (Hybrid)

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Service Support Technician (Hybrid)

Location: Richmond VA

Duration: 12 Months

Job Description:

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.

The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.

Skills:

Skill	Required / Desired	Amount	of Experience
Microsoft 365	Required	5	Years
Strong communication and interpersonal skills and detail oriented	Required	5	Years
Strong analytical and troubleshooting skills	Required	5	Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.	Required	5	Years
Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.	Required	5	Years
Commitment to delivering high quality end user support and customer service	Required	5	Years
Experience in a help desk or technical support role.	Required	5	Years
Knowledge of IT systems	Required	5	Years
Knowledge of print services environment	Desired	2	Years

Job Title: Service Support Technician (Hybrid) Location: Richmond VA Duration: 12 Months Job Description: We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolvi...