Help Desk Specialist (level 1-2 support)

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Help Desk Specialist (level 1-2 support)

Duration: Ongoing Long-Term Contract (Part-time)

Location: Chicago IL

1-2 days per week (8-16 hours max). No weekends

Key Responsibilities

Provide in-person and remote technical support to executive-level staff for hardware software and networking issues.
Act as the single point of contact for all technical needs including troubleshooting system setup and issue resolution for laptops mobile devices printers and other peripherals.
Manage the full lifecycle of executive technology from initial setup and configuration to ongoing maintenance upgrades and secure disposal.
Offer proactive support by identifying and resolving potential issues before they impact productivity.
Coordinate with other IT teams and vendors to escalate and resolve complex technical problems promptly.
Educate executives and their assistants on new technologies and best practices to optimize their workflow.
Maintain a high level of confidentiality and discretion with all information and issues handled.
Document all support activities and resolutions in our ticketing system.

Qualifications

Experience: Proven experience in a technical support role with a strong background in providing support to executive-level or VIP clients.

Technical Skills:

Proficiency in troubleshooting and supporting Microsoft Windows macOS and mobile operating systems (iOS Android).
Expertise with Microsoft 365/Office 365 including Outlook Word Excel and Teams.
Familiarity with remote access tools (e.g. VPN).
Basic understanding of networking concepts (TCP/IP DNS Wi-Fi).
Experience with video conferencing systems (Zoom Teams etc.)

Soft Skills:

Exceptional communication and interpersonal skills with the ability to communicate technical information clearly too non-technical individuals.
High degree of professionalism patience and discretion.
Strong problem-solving and analytical abilities.
Excellent time management and organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
A proactive and customer-focused mindset.

Position: Help Desk Specialist (level 1-2 support) Duration: Ongoing Long-Term Contract (Part-time) Location: Chicago IL 1-2 days per week (8-16 hours max). No weekends Key Responsibilities Provide in-person and remote technical support to executive-level staff for hardware software and networkin...