IT Service Delivery Technician III

Thomasville, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Job Title: IT Service Delivery Technician III
Location: Thomasville GA 31792 (Onsite)
Duration: 12 months (with possible extension & Conversion)
Schedule: Monday Friday 7 AM 4 PM
PPE Required: Safety toe shoes

Overview:

We are seeking an experienced IT Service Delivery Technician III to join our onsite IT operations team. This role plays a key part in ensuring smooth technical operations by providing advanced hands-on support troubleshooting and service management for end users and IT systems.

Responsibilities:

Provide tier II/III technical support for hardware software and network issues.
Install configure and maintain desktops laptops printers and other peripherals.
Manage and resolve service tickets promptly maintaining SLA compliance.
Collaborate with cross-functional IT teams on projects such as network upgrades AV and manufacturing systems support.
Document service requests resolutions and maintain accurate equipment inventory.
Provide user training and communicate IT updates effectively.
Conduct quality checks and ensure compliance with IT standards and security policies.
Identify and implement service improvement opportunities.

Qualifications:

Bachelors degree in computer science Information Technology or related field; or equivalent experience (3 5 years).
Strong knowledge of hardware networking and Windows OS troubleshooting.
Excellent customer service and communication skills.
Certifications such as CompTIA A MCP or ITIL Foundation preferred.
Ability to work independently and collaboratively in a fast-paced environment.

Preferred Experience:

Service Desk / IT Support within manufacturing or industrial settings.
Familiarity with ticketing systems asset management and ITIL-based service delivery.
Exposure to network UPS and AV system support.

Job Description: Job Title: IT Service Delivery Technician III Location: Thomasville GA 31792 (Onsite) Duration: 12 months (with possible extension & Conversion) Schedule: Monday Friday 7 AM 4 PM PPE Required: Safety toe shoes Overview: We are seeking an experienced IT Service Delivery Techn...