Telephone Wires Representative

Founded in 1963 FirstBank is Colorados largest locally owned holding company and we are still growing serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers communities and employees which is at the center of the companys banking for good mantra. FirstBank believes that diversity equity and inclusion are part of everything we do both within and outside our company and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce but also ensure our employee experience garners a sense of belonging is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. Theres an opportunity for everyone with positions across the company from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

Telephone Wire Representatives are responsible for accepting and processing wire requests received via telephone. The representatives are also responsible for speaking to customers and other FirstBank areas including branch employees and the fraud department. Multitasking and attention to detail are heavily emphasized in this position due to representatives having to record wire information while speaking to customers simultaneously.

What you will do

• Process telephone wire transactions
• Verify customer identity on all telephone wire requests
• Manage inventory of telephone wire agreements
• Understand and comply with all provisions of the Safety in the Workplace Policy
• Navigate seamlessly between multiple FirstBank programs and systems while aiding customers
• Work closely with 24-Hour Call Center branch employees Fraud department Anti Money Laundering department employees other centralized departments and customers
• Perform research and inquiries to assist customers and branches with their wire requests
• Comply with all banking regulations
• Perform other duties and projects as assigned
• Understand and comply with all provisions of the Safety in the Workplace Policy

Minimum Requirements

• Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

• Strong knowledge of internal applications including CICS FirstView and FirstView Wires application
• Good understanding of FirstBank policies and procedures
• Previous customer service/contact center experience

Knowledge Skills and Abilities

• Exceptional customer service strong multitasking skills and strong attention to detail
• Strong communication skills both verbal and written
• Ability to work both independently and in a team
• Decision-making
• Proficiency with Microsoft Office specifically Excel
• Ability to maintain a high level of productivity

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery such as a calculator copy machine and computer printer
• Occasionally moves about inside the office to access file cabinets office machinery and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers coworkers and management in-person and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions except as required by law. The actual number of in-office days that may be required will vary by business unit role and business need.

Salary Range

$20.00 Per Hour to $21.00 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees professional financial physical emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs 401K/Employee Stock Ownership United Healthcare medical MetLife dental VSP vision Employee tuition reimbursement Volunteer Time Off Short-Term Disability Long-Term Disability and Group Life Insurance/AD&D


EOE/Affirmative Action

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act

Under Colorados Job Application Fairness Act you have the right to redact from any documents that you submit in connection with your application information that identifies your age date of birth or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information please redact it prior to submitting the documentation

*This job opportunity is expected to close on July 18 2025*

*This job opportunitys deadline has been extended to July 28 2025*

Required Experience:

Unclear Seniority