Client Success Director
Client Success Director
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Job Description
WHO ARE WE
MUST HAVE:
- Exceptional communication skills both written and verbal to effectively communicate complex information to technical and non-technical stakeholders.
- Proven track record in day to day client management managing multiple accounts concurrently with unwavering attention to detail.
- Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
- Strong analytical skills with the ability to decipher data and translate insights into actionable recommendations.
- Ability to build and nurture client relationships while proactively identifying growth opportunities.
EXPERIENCE: 2 years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.
YOUR ROLE
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.
OUTCOMES (Performance Expectations)
- Client Relationship Management: Act as the primary point of contact for clients ensuring balance between meeting client demands and internal company goals and priorities.
- Revenue Growth: Proactively identify and execute opportunities to scale client accounts consistently achieving or exceeding profitability targets within the first 6 months.
- Client Onboarding: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
- Campaign Execution: Manage day-to-day execution of campaigns ensuring deliverables are completed on time and aligned with client KPIs.
- Performance Reporting: Provide daily weekly and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
- Data Analysis: Analyze performance data to optimize strategy in real-time using findings to drive better outcomes across client portfolios.
- Strategic Partnership Development: Showcase strong interpersonal skills and the ability to establish develop and maintain business relationships.
- Industry Expertise: Stay ahead of digital marketing trends with a strong understanding of affiliate marketing user acquisition strategies and familiarity with tracking platforms / reporting tools (i.e. Everflow Tune HasOffers Looker are a plus).
COMPETENCIES
- Strategic Thinking: Ability to anticipate challenges identify solutions and align strategies with business objectives.
- Relentless Hustle: Demonstrates initiative adaptability and a drive to exceed expectations.
- Collaboration & Influence: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
- Detail-Oriented Execution: Maintains precision in managing campaigns budgets and client deliverables.
- Excellent Communication: Ability to present insights persuasively and drive alignment across teams.
Want to make your impact in a profitable high-growth company Apply now!
Since day one weve been committed to having a diverse inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity equity and inclusion.
We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
Director
Employment Type
Full Time
