Client Service Executive
Client Service Executive
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Job Description
- Understand client needs propose tailored media and production solutions and ensure alignment with their brand objectives.
- Prepare and present project proposals production timelines and budgets.
- Coordinate internal teams (creative production post-production) to deliver content and services on time and within budget.
- Monitor project progress provide timely updates to clients and manage expectations effectively.
- Handle feedback revisions and approvals to ensure high-quality deliverables.
- Maintain accurate documentation of client briefs agreements and communication trails.
- Identify opportunities to upsell services retain business and expand client accounts.
- Support billing processes by coordinating invoicing and payment follow-ups with finance.
- Contribute to the improvement of client service strategies tools and operations.
- Handle client briefs interpret needs clearly and work closely with creative graphics and production teams to deliver excellence.
- Manage inquiries via email calls virtual meetings and in-person sessions.
- Escalate complex issues when necessary within 2 hours of awareness.
- Provide regular updates and check-ins with clients to ensure alignment and satisfaction.
- Track and manage multiple projects ensuring timelines deliverables and budgets are met.
- Collaborate with internal teams to ensure briefs are executed accurately and efficiently.
- Monitor project pipelines flag risks early and facilitate timely approvals or revisions.
- Participate in team brainstorms to help shape compelling pitches and campaign ideas.
- Work with management to identify growth opportunities within client accounts.
- Proactively seek out new leads and support conversion into active clients.
- Delivery of at least one successful upselling per quarter.
- Prepare engaging strategic pitch and proposal decks tailored to client needs.
- Assist with packaging case studies and showcasing the agency s capabilities.
- Present confidently and professionally in meetings both internally and externally.
- Champion client perspectives while balancing business goals.
- Gather and analyse client feedback quarterly to improve service quality.
- Keep accurate client records communications and brief documentation.
- Strong communication presentation and interpersonal skillsDetail-oriented with excellent organisational skills
- Commercially minded with basic strategic thinking ability
- Familiarity with creative production processes and marketing campaigns
- Confident using tools like PowerPoint Keynote Google Slides and project management software
- Proactive resourceful and team-focused
- Able to work under pressure and meet deadlines
- Bachelors degree in Marketing Business Mass Communication or a related field
- 5-6 years of experience in client service agency account management or sales
- Prior experience in a creative digital or media agency is highly desirable
- Additional certification in customer service or brand management is an advantage
Employment Type
Full Time
Company Industry
Internet Publishing / Media Production / Recreational Facilities / Media and Telecommunications / Digital Accessibility Services
