Service Delivery Manager
Service Delivery Manager
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Job Description
Location: Broad Street Sheffield
Fulltime permanent
Salary: Circa
Hybrid: Minimum of 2 days in the office per week
Are you a strategic and people-focused leader with a passion for service excellence Were looking for an experienced Service Delivery Manager to lead and evolve our live service operations across multiple disciplines and geographies.
Reporting to the Head of Cloud & Support Operations youll be responsible for the day-to-day delivery of our services managing a cross-functional team of approximately 50 full-time employees across Service Desk Application Support Operations and Infrastructure. Youll drive operational excellence client satisfaction team development and continuous improvementall while maintaining compliance ensuring cost efficiency and upholding service standards.
What will the role involve
- Leading coaching and developing a high-performing geographically diverse team.
- Ensuring seamless service delivery resource planning and year-round operational continuity.
- Acting as a key point of contact for clients championing service quality performance and improvement.
- Managing operational risk compliance incident response and business continuity.
- Owning financial performance including budgeting forecasting and vendor management.
- Driving a culture of continuous improvement innovation and efficiency.
What Success Looks Like
- Meeting SLA targets and customer satisfaction goals
- Boosting team performance and engagement
- Delivering cost savings and service efficiencies
- Achieving strong financial control and budget alignment
Qualifications :
What are we looking for
- Minimum of 5 years of experience in service delivery management or a related role in the Financial Services Sector.
- Proven experience in managing cross-functional teams and driving service improvements.
- Strong knowledge of ITIL practices cloud services and service delivery frameworks.
- Excellent communication leadership and problem-solving skills.
- Ability to manage multiple priorities and work under pressure.
It would be a bonus if you had:
- Experience with AWS and cloud service management.
- Certification in ITIL PMP or relevant project management methodologies.
- Strong understanding of compliance and security standards in IT services.
Dont meet every single requirement Thats okay and you arent alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS were committed to building a diverse inclusive team where everyone feels they belong. So if this role excites you and youre eager to grow wed love to hear from you - even if your experience doesnt tick every box just yet send in your applications!
Additional Information :
Whats in it for you
At SBS were committed to supporting our employees in every aspect of their lives from health and wellbeing to financial security and lifestyle perks. Heres a snapshot of the benefits youll enjoy as part of our team:
Competitive salary: Circa (dependent on experience)
Health & Wellbeing: Private Medical Insurance Health Cash Plan Dental Insurance Eye Care Vouchers Flu Vaccinations
Hybrid working: Work from home three days per week and join us in the office for the remaining two.
Finance & Protection: Life Assurance Critical Illness Cover Pension Plan Long Service Awards Payroll Giving Fleet car provider
Leisure & Lifestyle: Cycle to Work Scheme Holiday Trading Travel Insurance
We are committed to combating all forms of discrimination and promoting a work environment that is inclusive and respectful of individual differences.
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
