Staff Customer Success Manager, Enterprise (Italian Speaker)
Staff Customer Success Manager, Enterprise (Italian Speaker)
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Job Description
What are we looking for
Are you passionate about creating exceptional customer experiences and building lasting relationships SentinelOne is expanding its world-class Customer Success team and seeking a relationship-driven professional with a technical orientation to manage our high-value Italian-speaking Enterprise Customers ($500k ACV).
In this role youll be the strategic partner our customers rely on - navigating complex challenges creating impactful outcomes and ensuring mutual success. If youre excited to work with cutting-edge technology alongside a fun and collaborative team we invite you to help our customers achieve unparalleled success.
What will you do
- Manage post-sales relationships with a portfolio of 5-15 of our largest customers serving as their advocate within SentinelOne.
- Collaborate with internal service teams and customers to establish critical goals onboarding plans and define success criteria.
- Drive product adoption among key customer stakeholders.
- Engage in tailored customer interactions including weekly meetings health checks Quarterly Business Reviews (QBRs) and roadmap discussions.
- Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators.
- Maintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking.
- Travel 1 to 3 times per quarter as needed.
- Work remotely from your home office in Italy.
What skills and knowledge should you bring
- Full professional fluency in both Italian and English enabling you to connect seamlessly with a global customer base.
- Fluency inSpanishis strongly preferred but not required.
- A truly customer-first mindset with a passion for building meaningful trust-based relationships.
- Proven experience managing large-scale Enterprise accounts (20000 employees) as a Customer Success Manager.
- A track record of effectively managing customer expectations and consistently delivering high levels of satisfaction.
- Strong technical acumenable to quickly understand complex challenges and offer impactful best-practice guidance.
- Exceptional written and verbal communication skills tailored to a variety of audiences and cultures.
- A natural ability to collaborate across diverse cultural backgrounds with empathy and professionalism.
- Meticulous attention to detail analytical thinking and a self-starter attitude that thrives without constant oversight.
- Comfortable juggling multiple priorities in a fast-paced environment and adaptable to change.
- Bonus points for experience with Totango (or similar Customer Success tools) and Salesforce.
- Even better if you bring a background in cybersecurity or a solid understanding of security concepts and industry terminology.
Why us
At SentinelOne our Customer Success team is at the forefront of redefining cybersecurity relationships. This international collaborative group is renowned for its innovative approach consistently setting industry benchmarks in customer engagement and satisfaction.
By joining us youll be part of a team that values ingenuity embraces diverse perspectives and is committed to driving transformative outcomes for our clients. Our culture fosters autonomy continuous learning and a shared mission to protect what matters most to our customers.
We also provide a range of benefits to support your success including:
- Restricted Stock Units (RSUs)
- Comprehensive private medical care accident cover and life insurance
- Flexible Time Off policy to recharge when you need it
- Choice of a high-end MacBook or Windows laptop plushome office setup support
- An additional Volunteering Day off each year and 4 Wellness Days for self-care and mental health
- Global gender-neutral parental leave and grandparent leave for lifes important moments
- Access to a confidential Employee Assistance Program offering mental health support
- Full access to LinkedIn Learning a leading platform for professional development
- Full access to Wellness Coach a mental well-being and fitness app
- Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program
Required Experience:
Manager
Employment Type
Full-Time
