Principal Consultant â Service Now Tech Lead
Principal Consultant â Service Now Tech Lead
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting Applications for the role of Principal Consultant Service Now Tech Lead
In this role you will be the technical owner and manage a team of developers assign their tasks and provide technical guidance as needed.
Responsibilities
You are the technical owner and manage a team of developers assign their tasks and provide technical guidance as needed.
Mentor and lead a team of developers.
Participate in requirement discovery with clients design and develop solutions for the ServiceNow platform ranging from current feature enhancements and bug fixes to full application suite deployment.
Carry out agile sprint-defined development tasks to support release cycles including execution of development unit testing functional testing and overall peer review of team member work.
Reviews design and code per sprint to ensure quality.
Creation and customization of complex workflows and custom workflow activities.
Coordinate with Client Architects Business Analysts and developers to translate business requirements to technical requirements and development tasks.
Contribute and review user stories.
Build and maintain technical documentation.
Monitor health usage and overall compliance of ServiceNow and its applications
Develop a keen understanding of the products we implement and client business.
Provide production support and be able to resolve problems under pressure.
Assists in project estimation.
Participate in regular Knowledge Transfer sessions with ServiceNow Developers
Stay current with new and updated capabilities of the ServiceNow Platform
Coordinate upgrades to Production and Sub-Production instances
Coordinate sub-production testing evaluation and regression remediation
Participate in blueprinting workshops and contribute with documentation and effort estimation.
Support COE in continuous development of training paths for professional advancement.
Contribute to ongoing definition of best development and solution practices.
Lead training workshops as mean to spread experiences gained across the practice.
Qualifications we seek in you!
Minimum Qualifications / Skills
Relevant experience ServiceNow Development.
Demonstrate prior experience in leading client projects as a technical lead.
Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.). Experience on S2P FSO dispute Service mapping would be preferred.
One greenfield implementation of any ServiceNow module.
Strong hand-on experience in Java scripting debugging and deployment using update sets for new applications enhancements and version upgrades
Hands-on Experience working with Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists APIs Service Portal etc...
Experience in Integration with 3rd party tools using Rest SOAP Scripted and Flow/Integration Hub.
Good understanding of ServiceNow Best practices in scripting integration.
Experience in deploying code from Lower instance to Production.
Experience in Cloning and Upgrades.
Excellent communication Skills for client facing roles.
Good management analytics problem solving & interpersonal skills
Self-motivated Positive outlook & result oriented
Preferred Qualifications/ Skills
Knowledge of Azure DevOps/ TFS / Jira / Rally Etc..
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit Follow us on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
