Reservations Sales Agent
Reservations Sales Agent
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Job Description
We are ready to welcome a Reservations Sales Agent to our guest obsessed team in this influential role. Reporting to the Front Office Manager you will play a pivotal role and deliver flawless customer service at every part of their journey.
Responsibilities include:
- Handle incoming reservation inquires via phone email and online channels
- Assist guests in selecting appropriate accommodations based on their needs and preferences
- Process reservations accurately and efficiently in our reservations system
- Provide information about the hotel facilities services and policies to guests
- Handle special requests and accommodate guest preferences whenever possible
- Maintain up-to-date knowledge of room availability rates and promotions
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
Qualifications :
You will have:
- working experience in a similar role (front office / reservations within premium segment in hotels is preferred)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work effectively in a fast-paced environment
- Proficiency in computer systems and reservation software
- a proven record of accurate reporting while working within time constrains
- Ability to work full time (mostly Monday - Friday however some weekend work may be required from time to time)
- an good understanding of reservations processes
- the ability to think creatively and be a proactive self-starter
- knowledge of the Adelaide market is advantageous
- experience working with Opera Cloud and Resaweb is preferred
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Discounted car park
- Laundered uniform
- Duty Meals
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
