Customer Service Coordinator - Escalations
Customer Service Coordinator - Escalations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about delivering top-notch customer service Do you have a knack for resolving complex issues If so we have the perfect opportunity for you!
As our Customer Service Coordinator you will liaise with customers and other departments investigating researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.
Key Responsibilities:
- Work closely within a team of 8 to resolve warranty cases.
- Work with other departments to reach resolutions.
- Liaise with customers via phone and email.
- Ensure seamless customer service and support.
Qualifications :
- Customer service experience in an office-based role needed
- Excellent communication & customer service skills
- Strong problem-solving skills and the ability to handle challenging situations with ease
- Great attention to detail
- A technical and inquisitive mindset
- Ability to investigate warranty cases and research product information
- Proficiency in basic computer-based systems such as soft phone systems Microsoft. programs (Word & Outlook) and web-based email systems or the ability to learn these
Only those with full working rights in Australia need apply.
Additional Information :
Why Work for Nick Scali
- Job security at a publicly listed company trading for over 60 years and continuing to grow
- Competitive salary
- Continuous training and career development opportunities
- A supportive team environment that values innovation and improvement
- Free onsite parking down a private driveway
- Close to M7 motorway
- Monday to Friday only
- Monthly free team lunch
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
