drjobs Spa Receptionist العربية

Spa Receptionist

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1 Vacancy
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Job Location drjobs

Manama - Bahrain

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

As the first point of contact for the Thalassa Sea & Spa the Spa Receptionist warmly welcomes guests manages reservations and provides exceptional service that reflects Sofitels French art de vivre. The role is central to ensuring a smooth and luxurious spa journey upholding both operational excellence and guest satisfaction.

Key Responsibilities:

  • Greet all spa guests with warmth and professionalism ensuring a personalized and luxurious welcome.

  • Manage spa bookings confirmations cancellations and follow-up calls efficiently using the spa reservation system.

  • Maintain thorough knowledge of spa treatments wellness products and promotions to guide guests accordingly.

  • Handle check-ins and check-outs smoothly ensuring accurate billing and record-keeping.

  • Ensure the reception and waiting areas are impeccably clean tranquil and well-stocked with brochures and amenities.

  • Respond promptly and professionally to telephone email and in-person inquiries.

  • Coordinate with therapists and spa attendants to manage schedules and flow of services.

  • Promote spa retail products and assist in meeting monthly sales targets.

  • Uphold confidentiality and privacy standards at all times.

  • Handle guest concerns or complaints with empathy and discretion escalating issues when necessary.


Qualifications :

  • Minimum 2 year of experience in a spa wellness or luxury hospitality environment.

  • Excellent communication skills in English; knowledge of Arabic or French is an asset.

  • Proficient in Microsoft Office and spa reservation software (e.g. Book4Time SpaSoft).

  • Strong organizational skills and ability to multitask in a calm and composed manner.

  • Impeccable grooming polished presence and a warm engaging personality.

  • Knowledge of wellness skincare and luxury spa services is highly preferred.

  • Flexible to work shifts weekends and public holidays.

Why Join Us:


Additional Information :

Your team and working environment:

  • Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite 6 Opera Suites 21 Prestige Suites 32 Club Millesime Rooms 202 Luxury Rooms 5 Restaurant & 4 Bars 1 Grand Ballroom 2 Meeting Rooms Beach Club Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
    commitment to Diversity & Inclusion:

    • We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

    Do what you love care for the world dare to challenge the status quo! #BELIMITLESS


    Remote Work :

    No


    Employment Type :

    Full-time

Employment Type

Full-time

Company Industry

About Company

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