Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies in industries such as financial services pharmaceuticals and high technology.

Were looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI to lead the CXE business (Amazon Connect) for the central US. The successful candidate will have overachieved throughout their career and built strong deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role part market maker part operator and part general manager and will build a strategy focused on outcome-based selling winning new customer segments and growing existing customer segments for the long term. As a self-starter willing to operate in a multifaceted way you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top of the line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers drive top-line revenue for new services and develop strategic partnerships. This is an exciting opportunity to drive the go-to-market definition and execution of AWSs strategy for Amazon Connect for the central US.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

LOCATIONS: Preference for Austin TX Chicago IL Atlanta GA New York NY

Key job responsibilities
Your responsibilities will include driving strategic workloads to deepen business and technical relationships with customers and partners. You will invest your time in developing the high-performing team of sales experts and build mechanisms to enable the field organization to drive the day-to-day interactions that identify prospects for long-term business opportunities. You will focus on incubating new AWS Productivity Applications services scaling existing AWS services delivering workload/solution specific domain expertise to the broader field organization and developing repeatable packaged solutions to solve customer challenges. As the voice of the customer your findings will influence product teams to help them evolve the products and address issues concerns and requests from the field. To be successful you will need to analyze and determine key customer insights from business drivers market trends customer feedback and operating metrics.

You will be responsible for establishing clear goals for your team including quotas. You must ensure that your team is managing opportunities effectively throughout the sales cycle and practicing good pipeline hygiene. You will be expected to plan and allocate for the best use of team resources in order to meet goals and quotas.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve

- Bachelors degree
- 5 years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results
- Leadership experience in a customer-facing role in the CX/VDI technology industry

- Exceptional people-management skills; able to inspire and foster the right behaviors in others through leading by example (Player/Coach)
- Ability to motivate encourage and coach others to develop strong relationship building and sales skills
- Experience working with new product/service development teams and their outbound functions
- Track record of building rapport with senior customer executives (e.g. CEO CIO CTO) building close relationships and helping customers execute on large engagements.
- Experience and success in negotiating complex deals with customers and partners.
- Experience carrying quotas while consistently exceeded them by doing the right thing for customers
- Strong CX background with history of growing a Contact Center VDI or Unified Communications business.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $187000/year in our lowest geographic market up to $278200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.