OPERATIONS EXECUTIVE

Aa member of our Operations Team you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross functional teams (eg. sales/ technical / customer service) and external parties including data suppliers/vendors.
The candidate must be efficient accurate and timely and have the relevant experience in Operations. The candidate must be passionate about delivering quality service initiating process improvements to drive operational efficiency and customer satisfaction.
The ideal candidate must have worked in MNC / financial institution and has demonstrated skill in being able to overcome the complexities of working in a challenging environment.

Key Responsibilities
Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery.
Ensure accurate and timely order placement support activities with data suppliers/vendors to ensure timely fulfilment of customers business information orders including but not limited to business/company credit report financial litigation and property related information.
Ensure accurate & timely maintenance of information databases via different data sources (including newspapers portals system integrations etc)
Work independently to monitor auto-buy/ integration programs perform exception handling which may include manual buys & data updates system re-initialization/verifications liaison with internal technical team to fix integration problems.
Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers.
Initiate process improvement/suggestions automation or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service) and internal technical team to drive system enhancements where necessary.
Provide support in system related enhancements to improve process/speed or quality of delivery User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days.
Handle back-up operational activities/duties of other operation functions where necessary.
Prepare and distribute daily/weekly/monthly reports
Assume any report or task assigned that are relevant to operations.

Qualifications :

What youll need to bring to the team:

Minimum 2 years of administrative and operations related experiences
Excellent problem-solving skill and able to handle enquires from both internal and external customers.
Essential
Excellent interpersonal and communication skills verbal and written
Proficient in Microsoft Excel
Meticulous with an eye for detail
Ability to think analytically operate efficiently and communicate effectively
Strong initiative and the ability to perform both independently and as part of a team
Desirable
Diploma/Degree in business or relevant studies

Additional Information :

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time