Lead Software Engineer (ServiceNow Developer, SAM & HAM)
Lead Software Engineer (ServiceNow Developer, SAM & HAM)
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Job Description
Job Title: Lead Software Engineer (ServiceNow Architect/Lead Developer)
Job Summary:We are seeking a highly skilled and experienced ServiceNow Architect/Lead Developer to join our team. The ideal candidate will have a strong background in IT Service Management (ITAM &ITOM) and a proven track record of successfully implementing and managing ServiceNow solutions. As a ServiceNow Architect/Lead Developer you will be responsible for leading the design development and implementation of ServiceNow applications ensuring they meet the needs of our organization.
Key Responsibilities:
- Lead the design development and implementation of ServiceNow solutions for ITAM ITOM ITSM SPM HRSD.
- Integrate third party Software Assets Data with ServiceNow SAM application.
- Provide subject matter expertise in design development and implementation within the ServiceNow Platform for ITAM applications
- Provide technical guidance to junior developers
- Proactively identify issues troubleshoot issues and provide fixes work on Support tickets
- Maintain knowledge of the latest ServiceNow features
- Document processes or Technical Design Documents
- Work closely with the stakeholders and the ServiceNow Product owner ServiceNow Architect and Business Analyst to build solutions
Qualifications:
- 7-8 years experience in software development in ServiceNow
- Hands-on experience working on ITAM (Software Asset Management Hardware Asset Management) ITOM ITSM.
- Demonstrated ability to advise customers on the proper use of the Common Service Data Model (CSDM) and its implications across other ServiceNow products to include ITOM ITAM and ITSM product suites
- Possess advanced ServiceNow Technical skills
- Worked on Integrating ServiceNow with other tools.
- Excellent problem-solving and analytical skills.
- Good communication skills and interpersonal skills
- Certifications: Certified ServiceNow Administrator Certified Implementation Specialist in SAM
Preferred Skills:
- Experience with Agile development methodologies.
- Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB).
- Familiarity with ServiceNow Discovery and Service Mapping.
- Experience with automated testing and continuous integration/continuous deployment (CI/CD) pipeline.
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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Employment Type
Full-Time
